Parts Specialist

O'Reilly Auto Parts; Cuyahoga Falls (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to both retail and professional customers. This role involves assisting customers with their selections, managing transactions, and resolving any issues that arise. The ideal candidate will have a strong customer service orientation, the ability to multitask effectively, and a familiarity with automotive parts. With a commitment to employee growth and a promote-from-within philosophy, this position offers a competitive compensation package and opportunities for career advancement. If you are passionate about helping customers and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k

Medical, dental, & vision insurance

Tuition assistance programs

Team member health/wellbeing programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and sales.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily operational tasks and customer complaints.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries (driving record must meet company eligibility requirements) when needed.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in-store simultaneously

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement and a promote-from-within philosophy.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions from day one
• Medical, dental, & vision insurance with optional FSA
• Team member health/wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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