Parts Specialist

O'Reilly Auto Parts; Akron (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist who excels in customer service and multitasking. This role involves assisting retail and installer customers, processing transactions, and maintaining a friendly atmosphere in the store. The ideal candidate will have a passion for automotive parts and a commitment to providing exceptional service. With a strong focus on employee development, this innovative firm offers numerous opportunities for career growth and advancement. If you are looking to join a supportive team and make a difference in customer experiences, this position is perfect for you!

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

FSA options

Health and wellbeing programs

Tuition assistance

Qualifications

• Ability to provide outstanding, friendly, professional customer service.
• Familiarity with automotive parts and cataloging systems.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily operational tasks and maintain cash drawer.
• Address customer complaints and resolve issues amicably.

Skills

Customer Service

Alphanumeric Matching

Multitasking

Automotive Knowledge

Fluency in Spanish

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
7. Process exchanges and returns for credit in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily operational tasks such as freight receival, stocking shelves, cleaning, and planogram updates.
10. Perform in-store services (where law permits) like installing wipers, testing batteries, scanning vehicle codes, etc.
11. Occasionally drive a delivery vehicle when needed, meeting company driving requirements.
12. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Handle multiple tasks simultaneously, including customer interactions in-store and on the phone.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly preferred).

O’Reilly Auto Parts promotes growth and internal career advancement, encouraging employees to develop within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions from day one
• Medical, dental, vision insurance, and FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, age, veteran status, disability, or other protected categories. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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