Parts Specialist

O'Reilly Auto Parts; Chalmette (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where customer service is paramount. As a Parts Specialist, you'll engage with customers, assist them in selecting the right products, and ensure a seamless shopping experience. This role offers opportunities for career growth and development within a stable and supportive environment. With competitive wages, comprehensive benefits, and a promote-from-within philosophy, this position is perfect for individuals passionate about the automotive industry and dedicated to delivering exceptional service.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Health and wellbeing programs

Opportunities for career growth

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store.

Responsibilities

• Assist retail customers in selecting merchandise and provide excellent service.
• Process transactions accurately and maintain the cash drawer.
• Perform in-store services for customers, such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and inventory cycle counts.
11. Operate brake lathe and other test equipment after training and meeting company requirements.
12. Perform in-store services for customers where legal, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle to make deliveries, subject to driving record requirements.
14. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts offers a proven track record of growth and stability, with a promote-from-within philosophy encouraging career development.

Total Compensation Package

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions from day one
• Medical, dental, and vision insurance with optional FSA
• Health and wellbeing programs
• Tuition and educational assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected categories. Reasonable accommodations are available under the Americans with Disabilities Act and applicable laws.