Parts Specialist

O'Reilly Auto Parts; Gretna (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Parts Specialist, der herausragenden Kundenservice bietet und die Filialleitung unterstützt. In dieser spannenden Rolle werden Sie Kunden helfen, Produkte auszuwählen, telefonische Anfragen bearbeiten und sicherstellen, dass die täglichen Abläufe reibungslos verlaufen. Das Unternehmen bietet wettbewerbsfähige Gehälter und zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Fähigkeit, alphanumerische Sequenzen schnell abzugleichen.
• Ausgezeichneter Kundenservice und Multitasking-Fähigkeiten.

Responsibilities

• Kunden freundlich begrüßen und bei der Auswahl von Waren helfen.
• Telefonische Kundenanfragen bearbeiten und Preise angeben.

Skills

Kundenservice

Multitasking

Alphanumerische Sequenzen abgleichen

Education

ASE-Zertifizierung

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions:

1. Follow and promote all customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and installer service specialists as needed.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including answering calls, looking up parts, quoting prices, and promoting company guarantees.
6. Maintain and secure cash drawer, handle transactions accurately.
7. Process exchanges and returns per company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily store operations such as stocking, planogram updates, and freight receival.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment after training.
12. Perform in-store services (e.g., install wipers, test batteries, scan vehicle codes).
13. Occasionally drive a delivery vehicle if needed and qualified.
14. Perform other duties as assigned.

Skills and Qualifications:

• Ability to quickly match alphanumeric sequences.
• Provide outstanding customer service.
• Multitask effectively handling in-store and phone customers.

Desired Qualifications:

• Knowledge of automotive parts and sales.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers competitive wages, benefits, and career growth opportunities. They are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities.