Parts Specialist

O'Reilly Auto Parts; Carrollton (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the retail automotive parts industry is looking for a Parts Specialist to join their team in Carrollton, Georgia. This role involves providing exceptional customer service, assisting with store operations, and ensuring customer satisfaction. The ideal candidate will have strong multitasking abilities and a background in automotive parts. O'Reilly Auto Parts offers competitive wages, benefits, and opportunities for career advancement.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask handling customers on phone and in-store simultaneously.
• Familiarity with automotive parts and cataloging.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily operations including stocking shelves and processing transactions.
• Resolve customer complaints and perform in-store services.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make correct change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, inventory counts, etc.
11. Operate brake lathe and store test equipment after training.
12. Perform in-store services for customers (where legal), such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Occasionally drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask handling customers on phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, Weatherly index system, automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth, stability, and career advancement opportunities.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions from day one.
• Medical, dental, vision insurance, and FSA options.
• Health and wellbeing programs.
• Tuition assistance.
• Career growth opportunities.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail