Parts Specialist

O'Reilly Auto Parts; Brownsburg (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading auto parts retailer as a Parts Specialist, where you'll deliver exceptional customer service and support store operations. Your role will involve assisting customers, managing transactions, and ensuring store efficiency. This position offers growth opportunities and a culture that promotes from within.

Benefits

Growth Opportunities

Competitive Wages

Benefits

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Provide high-quality service to retail and installer customers.
• Assist managers and service specialists in serving professional customers.
• Perform operational tasks like inventory counts and freight handling.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Follow all customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, and related selling initiatives.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and service specialists in serving professional customers.
4. Complete relevant company training.
5. Answer store calls, look up parts, quote prices, and promote products.
6. Manage cash transactions and process returns and exchanges.
7. Address and resolve customer complaints.
8. Assist with store image updates, stocking, and cleaning.
9. Perform operational tasks like merchandise returns, inventory counts, and freight handling.
10. Operate store equipment after training.
11. Perform in-store services such as installing wipers, testing batteries, and scanning vehicle codes.
12. Drive delivery vehicles when needed and compliant with driving policies.
13. Perform other duties as assigned.

Skills, Education, and Experience

• Ability to quickly match alphanumeric sequences.
• Excellent customer service skills.
• Ability to multitask effectively.

Desired Qualifications

• Knowledge of automotive parts and systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities, competitive wages, benefits, and a promote-from-within culture.