Parts Specialist

RDO Equipment Co.; Aberdeen (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in parts sales is seeking a customer service-oriented individual for their parts department in Aberdeen. The role includes assisting customers with parts identification, maintaining inventory, and ensuring a professional environment. The ideal candidate will have formal parts training or relevant experience and exceptional customer service skills, contributing to the organized operation of the parts department.

Benefits

Eligible for profit sharing

Comprehensive benefits package

Training and development opportunities

Qualifications

• Understanding of mechanical and technical terms is required.
• Knowledge of parts operating systems is preferred.
• Strong organizational and customer service skills are essential.

Responsibilities

• Assist customers in identifying needed items using electronic parts catalogs.
• Maintain the retail sales floor and inventory control system.
• Receiving, shipping, and storing parts in accordance with guidelines.

Skills

Organizational skills

Interpersonal skills

Customer service skills

Computer skills

Education

Formal parts training or industry experience

Tools

Parts operating systems

Job description

$21 – $28+ / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.

Specific Duties Include:

• Assist in keeping parts department clean and professional.
• Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
• Take a proactive approach to inventory control by assisting and or reporting discrepancies.
• Ensure internal and external customers receive the correct parts in a timely manner.
• Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
• Proactively study and stay current on industry and product information.
• Pick up and deliver parts for customers and vendors as needed.
• Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

• Formal parts training and or industry experience.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Computer skills.
• Strong organizational skills.
• Interpersonal skills.
• Customer service skills.

EOE/M/F/Disabled/Veteran

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.