Parts Solutions Specialist – Heavy Equipment

Sws-Equipment,-Inc; Tacoma (WA); On-site; USD 43,000 - 62,000; Full time

Job summary

Sws-Equipment,-Inc is seeking a Parts Professional to serve as the primary customer-facing representative for the Parts Department. You will identify, source, quote, order, and sell parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment.

You will manage the full sales process from inquiry to fulfillment, support service technicians, coordinate with suppliers, and ensure accurate ERP transactions. This role is based in Tacoma, WA with 8am-5pm hours.

Qualifications

• High school diploma or equivalent; technical training or related education preferred.
• 3+ years of experience in parts sales, equipment parts, or related field preferred.
• Ability to identify, source, quote, and sell parts for equipment, vehicles, machinery, or related applications.
• Strong knowledge of parts catalogs, manufacturer systems, technical documentation, and electronic parts lookup systems.
• Experience utilizing ERP systems and processing sales orders, purchases, returns, and inventory transactions.
• Ability to research parts using schematics, manuals, online resources, and supplier systems.
• Strong customer service with effective communication with customers, technicians, vendors, and internal teams.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Mechanical aptitude and familiarity with heavy equipment, diesel engines, hydraulics, or related systems preferred.

Responsibilities

• Provide exceptional customer service to walk-in, telephone, and email customers.
• Assist customers in identifying and purchasing the appropriate replacement parts.
• Research parts requirements using manufacturer catalogs, electronics systems, schematics, and manuals.
• Prepare accurate quotes and process over-the-counter parts sales.
• Follow up on inquiries, quotes, backorders, and special-order requests.
• Build and maintain strong customer relationships through responsive service.
• Collaborate with Service Technicians and Advisors to identify and source parts for repairs.
• Research and procure parts for shop and field service work.
• Ensure technicians receive accurate and timely parts information to minimize downtime.
• Communicate part availability, lead times, backorders, and order status to service personnel.
• Prioritize urgent machine-down situations and expedite parts procurement as needed.
• Research, identify, and source parts for heavy equipment, diesel engines, hydraulic systems, and related equipment.
• Utilize vendor resources and manufacturer systems to locate required parts.
• Generate purchase orders and coordinate procurement activities.
• Track supplier orders and ensure timely delivery of components.
• Resolve shortages, shipping discrepancies, warranty claims, and credit requests.
• Support profitability through sourcing, pricing awareness, and cost management.

Skills

Customer service

Parts identification

Sourcing parts

Quotes & sales

ERP systems

Communication

Time management

Attention to detail

Education

High school diploma

Technical training or related education

Tools

Manufacturer catalogs

Electronic parts lookup systems

Schematics

Online manuals

Inventory management systems

Job description

Sws-Equipment,-Inc is seeking a Parts Professional to serve as the primary customer-facing representative for the Parts Department. You will identify, source, quote, order, and sell parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment.

You will manage the full sales process from inquiry to fulfillment, support service technicians, coordinate with suppliers, and ensure accurate ERP transactions. This role is based in Tacoma, WA with 8am-5pm hours.