Heavy Equipment Parts Specialist | Customer-Facing Expert

SWS Equipment, LLC; Tacoma (WA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

SWS Equipment, LLC in Tacoma, WA is seeking a Parts Professional to serve as the primary customer-facing representative of the Parts Department, identifying, sourcing, quoting, ordering, and selling parts for heavy‑duty construction equipment and diesel machines.

This role supports service technicians, coordinates with suppliers, and ensures accurate ERP transactions, delivering timely parts solutions to minimize downtime while building strong customer relationships and contributing to

Formación

• High school diploma or equivalent; technical training preferred.
• 3+ years of experience in parts sales or related field.
• Ability to identify, source, quote, and sell parts for equipment.
• Strong knowledge of catalogs, manufacturer systems, and parts lookup.
• Experience with ERP systems and inventory transactions.
• Excellent customer service and multi-tasking abilities.
• Familiarity with heavy equipment, diesel engines, hydraulics is preferred.

Responsabilidades

• Provide exceptional customer service to walk-in, telephone, and email customers.
• Identify and sell replacement parts; prepare quotes.
• Research parts requirements using catalogs, schematics, manuals, and online resources.
• Process sales orders, returns, and inventory adjustments in ERP.
• Coordinate with service technicians and suppliers to source parts.
• Communicate part availability and lead times; manage backorders.
• Support departmental profitability by sourcing parts efficiently and accurately.

Conocimientos

Customer service

Parts sourcing

Quote processing

ERP systems literacy

Inventory awareness

Communication

Attention to detail

Educación

High school diploma or equivalent

Technical training or related education preferred

Herramientas

ERP systems

Descripción del empleo

SWS Equipment, LLC in Tacoma, WA is seeking a Parts Professional to serve as the primary customer-facing representative of the Parts Department, identifying, sourcing, quoting, ordering, and selling parts for heavy‑duty construction equipment and diesel machines.

This role supports service technicians, coordinates with suppliers, and ensures accurate ERP transactions, delivering timely parts solutions to minimize downtime while building strong customer relationships and contributing to