Parts & Services Coordinator

Advanced Technology Services; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Advanced Technology Services in the United States seeks an on-site Repairable Parts Specialist to support factory customers. You will identify, classify, and process repairable parts, maintain warranty data, and prepare quotes while liaising with service centers.

Candidates should have a high school diploma or GED and prior factory experience; familiarity with Lean/Six Sigma helps. This is a hands-on role in a loud factory environment with process-improvement opportunities.

Qualifications

• High school diploma or GED.
• Previous experience working in a factory environment.
• Basic sales and persuasion skills.
• Ability to recognize part numbers and distinguish types of parts.
• Proficiency with computers and basic inventory/maintenance applications.
• Familiarity with Six Sigma or Lean methodologies.

Responsibilities

• Implements standard ATS processes for repairable parts management at customer sites.
• Identifies, captures, and processes repairable parts at customer sites.
• Maintains warranty information for all repairable parts at customer sites.
• Liaises between repair service centers and customers, including quotes and approvals.
• Documents and presents cost savings opportunities to customers.
• Develops relationships with key customer staff to grow business at sites.
• Prepares and presents metrics and reporting to customers and manager.

Skills

Factory experience

Sales basics

Part number recognition

Inventory software

Lean Six Sigma

Education

High school diploma or GED

Tools

Computers/maintenance apps

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

• Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)
• Identifies, captures, and processes repairable parts at the customer’s site(s)
• Maintains warranty information for all repairable parts at the customers’ site
• Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
• Documents and presents cost savings opportunities to the customer(s)
• Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
• Prepares and presents metrics and reporting to customer(s) and manager

Knowledge, Skills, Abilities, & Behaviors Required:

• High school diploma or GED
• Previous experience working in a factory environment
• Basic sales and persuasion skills
• Ability to recognize part numbers and to distinguish among different types of parts on a basic level
• Proficiency with computers and basic inventory/maintenance applications
• Familiarity with process improvement methodologies, such as Six Sigma or Lean

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.