Site Service Representative

Advanced Technology Services; Topeka (KS); On-site; USD 22,000 - 33,000; Full time

Job summary

Advanced Technology Services seeks on-site personnel to manage repairable parts for manufacturing customers. You will identify, capture, and process parts at customer sites, maintain warranty records, and act as the liaison to service centers, including quoting and securing approvals.

Role requires basic sales skills, familiarity with Six Sigma/Lean, and proficiency with inventory systems. Prior factory experience is preferred and physical work in a factory environment is common.

Qualifications

• High school diploma or GED required.
• Experience working in a factory environment preferred.
• Basic sales and persuasion skills required.
• Ability to recognize part numbers and differentiate parts.
• Proficiency with computers and inventory/maintenance applications.
• Familiarity with Six Sigma or Lean methodologies.

Responsibilities

• Identify, capture, and process repairable parts at the customer site(s).
• Maintain warranty information for all repairable parts.
• Serve as liaison between repair service centers and customers on-site (quotes, approvals, status updates).
• Document and present cost savings opportunities to customers.
• Develop relationships with key customer personnel to grow business on-site.
• Prepare and present metrics and reporting to customers and management.

Skills

Basic sales and persuasion skills

Part numbers recognition

Computers and inventory/maintenance软件

Six Sigma/Lean familiarity

Factory experience

Education

High school diploma or GED

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

• Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)
• Identifies, captures, and processes repairable parts at the customer’s site(s)
• Maintains warranty information for all repairable parts at the customers’ site
• Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
• Documents and presents cost savings opportunities to the customer(s)
• Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
• Prepares and presents metrics and reporting to customer(s) and manager

Knowledge, Skills, Abilities, & Behaviors Required:

• High school diploma or GED
• Previous experience working in a factory environment
• Basic sales and persuasion skills
• Ability to recognize part numbers and to distinguish among different types of parts on a basic level
• Proficiency with computers and basic inventory/maintenance applications
• Familiarity with process improvement methodologies, such as Six Sigma or Lean

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.