Parts & Service Specialist: Fast-Paced Customer Ops

Veritiv; Fair Field (AR); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee Resource Groups

Extensive training opportunities

Healthcare benefits (medical, dental,

401k, paid time off

Job summary

Veritiv is seeking a Parts and Services Specialist to support the Packaging Equipment Services segment from our Fairfield office in a hybrid role. You will manage parts orders, process POs/SOs, and coordinate with technicians and vendors to meet customer needs.

The ideal candidate has advanced customer service skills, strong communication, and familiarity with order management systems like ASTEA. Bachelor's degree is preferred, with a team-oriented, professional approach to service delivery.

Qualifications

• Advanced customer service skills.
• Knowledge of packaging service industry is strongly preferred.
• Maintain professionalism with internal and external customers and team members.
• Excellent computer skills; knowledge of Astea is beneficial.

Responsibilities

• Field assigned phone and email responses for regional customers from 8am – 5pm local time zone.
• Process POs and SOs and confirmations to customers, vendors, and technicians.
• Maintain order lookup data within ASTEA and other systems as needed.
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems (ETA, tracking, PODs).
• Collaborate with credit, AP, and other customer service teams to ensure timely responses on APD and invoicing.
• Process customer billings in a timely fashion after parts orders or service work.
• Meet regional performance metrics for 24hr response on POs and inquiries.
• Use vendor information and reports to ensure proactive customer service, especially next day air.

Skills

Customer service

Professional communication

Education

Bachelor's Degree Preferred

Tools

Astea

Job description

Veritiv is seeking a Parts and Services Specialist to support the Packaging Equipment Services segment from our Fairfield office in a hybrid role. You will manage parts orders, process POs/SOs, and coordinate with technicians and vendors to meet customer needs.

The ideal candidate has advanced customer service skills, strong communication, and familiarity with order management systems like ASTEA. Bachelor's degree is preferred, with a team-oriented, professional approach to service delivery.