Parts/Service Sales Representative/Customer Experience Advocate

Excel Truck Group; Chesapeake (VA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

Laptop

Car allowance

Excellent benefits

Job summary

Excel Truck Group in Chesapeake, VA is seeking a Service Sales Representative/Customer Experience Advocate to drive service solutions for Fleet accounts. You will coordinate service activity, educate customers on digital tools, and act as the primary contact for fleet needs.

This role offers strong compensation, comprehensive benefits, a company vehicle, and growth opportunities within a family-owned East Coast dealership group.

Qualifications

• Experience in industrial sales, parts sales, equipment sales or service management.
• Strong communication and customer relationship skills.
• Ability to develop sales plans and nurture fleet accounts.

Responsibilities

• Develops a business plan and sales strategy for the market to meet sales goals and profitability.
• Strengthens customer relationships and actively markets service solutions to Fleet customers.
• Coach customers on digital tools and features available to them (Detroit Connect, Service Tracker, Smart Source).
• Coordinate service work with the Service Manager and other departments to ensure the best customer experience.
• Communicate opportunities across departments and participate in monthly management meetings.
• Coordinate with management as customer needs evolve and opportunities develop.
• Liaise with manufacturers on service support, recalls, and programs; report progress to the service manager.

Skills

Sales experience

Customer service

Relationship building

Communication skills

Tools

Detroit Connect

Service Tracker

Smart Source app

Job description

Are you a sales professional that enjoys helping your customers find solutions and earning top pay doing so? Leverage your expertise with an Elite Support Dealership Group that offers strong pay and benefits, incredible stability and plenty of room for advancement.

Excel Truck Group, a growing East Coast heavy truck dealership specializing in Freightliner sales and service, is seeking a sales professional to join our team as a Service Sales Representative/Customer Experience Advocate for our Chesapeake, VA facility.

You will be the primary point of contact for key Fleet accounts in support of their service needs and solutions including being responsible for the development, support, and the marketing efforts of Service solutions for your market’s dealership. You will also play the role of a customer advocate. Customer advocates are facilitators between customers, Excel Truck Group, other dealerships, and OEM’s.

If you have industrial sales, parts sales, equipment sales or service management experience, this is a career you need to explore.

Why you should take advantage of this career:

• Strong Compensation – $80,000-$85,000 annually, or more based on experience.
• Excellent benefits – Multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays
• Perks – Company vehicle, cell phone, laptop, and car allowance provided.
• High market share – Freightliner is one of the most popular brands of trucks on the road; and when those trucks need parts, Excel has it! With this kind of high demand, you will always be busy and will financially benefit from the volume of business.
• Company growth and advancement – The organization has doubled in the last 3 years and continues to grow rapidly. Because of this growth, you can expect a long-term career here and potential for advancement into a higher-level management role down the road. Over half the managers were promoted from within.
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens.
• Family-owned – Get to know the owners of the company! See how active we are within the organization and how much they care about their employees.

Duties and Responsibilities:

• Develops a business plan and sales strategy for our market leveraging our dealership’s strength (Service, Parts, Body, Trailers & Sales) that ensures the attainment of company sales goals and profitability.
• Develops new and strengthens our existing customer relationships. Actively marketing the solutions that our dealership can offer its Fleet customers. Coach and educate customers on digital tools and features available to them (Detroit Connect, Service Tracker, Smart Source app. etc.).
• Coordinate Service work coming into the shop with the Service Manager and other departments. In tandem with our Dealership’s departments, communicates and follows-up supporting the best Customer experience.
• Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
• As our Fleet Customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.
• Daily coordination and communications with take place with the dealerships Service Manager and all department managers as needed. Act as a liaison with our manufacturers regarding Service support bulletins, active recalls, and programs for our dealerships. Report to the service manager on progress of issues that are resolved or pending.
• Assists our Fleet Customers with repairs outside of our Excel Dealership network. Partners with Service departments across our Freightliner national network to expedite repairs. Extending network support to our customers that includes timely communication updates, repair of the truck/uptime and positively impacting the customers experience as their point of contact during the repair cycle.
• To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue. To facilitate a resolution by bringing together the appropriate department managers.
• Adheres to all company policies, procedures, and business ethics codes. While the above outlines the position, additional duties may and will be assigned as needed in support of our Company.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.