Parts & Service Counter Specialist

Carolina CAT; Asheville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Carolina CAT, a family-owned dealer in Asheville, NC, is seeking a Parts Counter Representative to deliver front-line customer service in parts and service. You will assist service with parts, look up items, and liaise with customers in person and by phone.

This role involves data entry, ordering and invoicing parts, handling cash, maintaining backorders, and supporting warehouse duties on site while promoting safety and a customer-first attitude.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a parts environment.
• Familiar with identifying and sourcing parts daily.
• Ability to assist service shop with replacement parts that are comparable to OEM components.

Responsibilities

• Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
• Greet all customers in the showroom and answer phones in a timely fashion.
• Look up parts via supplied computer programs.
• Support the parts procurement, stocking and delivery needs of the Service Departments.
• Handle cash payments and returns per cash policies.
• Maintain all action pending reports and outstanding backorders.
• Help resolve any customer issues or concerns.
• Be able and willing to perform any warehouse duties as required.
• Assemble hydraulic hoses.
• Work onsite with a customer to expedite Caterpillar and other OEM orders as needed.
• Perform general housekeeping duties as assigned.
• Promote safety through own work habits.
• Exhibits a Customer First attitude at all times.

Skills

Customer service

Communication

Teamwork

Education

High school degree or equivalent

3–5 years of parts environment experience

Tools

Parts lookup software

Job description

Carolina CAT, a family-owned dealer in Asheville, NC, is seeking a Parts Counter Representative to deliver front-line customer service in parts and service. You will assist service with parts, look up items, and liaise with customers in person and by phone.

This role involves data entry, ordering and invoicing parts, handling cash, maintaining backorders, and supporting warehouse duties on site while promoting safety and a customer-first attitude.