Dynamic Parts Counter Specialist

Carolina-CAT / LiftOne; Asheville (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Carolina Cat in Asheville, NC is seeking a Parts Counter Representative to deliver front-line customer service in parts and service areas. You will assist customers, look up parts, and help invoice parts to work orders while maintaining accuracy and a positive attitude.

This on-site role requires high school diploma and 3–5 years in a parts environment, with daily parts identification and sourcing. You will support service shops, manage backorders, and promote safe, efficient operations across

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a parts environment.
• Ability to identify and source parts on a daily basis.
• Assist service shop with replacement parts that are comparable to OEM supplied components.

Responsibilities

• Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
• Greet the showroom customers and answer phones in a timely fashion.
• Look up parts via supplied computer programs.
• Support the parts procurement, stocking and delivery needs of the Service Departments.
• Handle cash payments and returns per cash policies.
• Maintain all action pending reports and outstanding backorders.
• Help resolve any customer issues or concerns.
• Be able and willing to perform any warehouse duties as required.
• Assemble hydraulic hoses and expediting orders onsite with Caterpillar and other OEMs.
• Promote safety through work habits and report OSHA concerns.

Skills

Parts identification

Sourcing parts

Customer service

Education

High school diploma or equivalent

Job description

Carolina Cat in Asheville, NC is seeking a Parts Counter Representative to deliver front-line customer service in parts and service areas. You will assist customers, look up parts, and help invoice parts to work orders while maintaining accuracy and a positive attitude.

This on-site role requires high school diploma and 3–5 years in a parts environment, with daily parts identification and sourcing. You will support service shops, manage backorders, and promote safe, efficient operations across