Parts Counter Rep

Carolina-CAT / LiftOne; Asheville (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Carolina Cat in Asheville, NC is seeking a Parts Counter Representative to deliver front-line customer service in parts and service areas. You will assist customers, look up parts, and help invoice parts to work orders while maintaining accuracy and a positive attitude.

This on-site role requires high school diploma and 3–5 years in a parts environment, with daily parts identification and sourcing. You will support service shops, manage backorders, and promote safe, efficient operations across

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a parts environment.
• Ability to identify and source parts on a daily basis.
• Assist service shop with replacement parts that are comparable to OEM supplied components.

Responsibilities

• Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
• Greet the showroom customers and answer phones in a timely fashion.
• Look up parts via supplied computer programs.
• Support the parts procurement, stocking and delivery needs of the Service Departments.
• Handle cash payments and returns per cash policies.
• Maintain all action pending reports and outstanding backorders.
• Help resolve any customer issues or concerns.
• Be able and willing to perform any warehouse duties as required.
• Assemble hydraulic hoses and expediting orders onsite with Caterpillar and other OEMs.
• Promote safety through work habits and report OSHA concerns.

Skills

Parts identification

Sourcing parts

Customer service

Education

High school diploma or equivalent

Job description

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Parts Counter Representative is responsible for front line customer service in a variety of parts and service areas. Responsibilities may include one or more of the following while maintaining a high level of customer satisfaction: data entry, technical ability, research, and various administrative abilities. Assist the service departments in identifying, acquiring, and invoicing all parts to workorders.

Essential Functions

• Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
• Greet all customers in the showroom and answer phones in a timely fashion.
• Look up parts via supplied computer programs.
• Support the parts procurement, stocking and delivery needs of the Service Departments
• Handle cash payments and returns per cash policies.
• Maintain all action pending reports and outstanding backorders.
• Help resolve any customer issues or concerns.
• Be able and willing to perform any warehouse duties as required.
• Assemble hydraulic hoses
• Working onsite with a customer to expediate Caterpillar and other OEM orders as needed
• Perform general housekeeping duties as assigned.
• Promote safety through own work habits.
• As noticed, this individual needs to report to supervisor any conditions that do not meet OSHA standards.
• Exhibits a Customer First! Attitude at all times.
• All customers treated equally
• Take ownership of situations, do not pass customer to other employees
• Good attitudes will be required
• Neatness in dress is mandatory
• Profanity will not be tolerated
• Flexibility
• Answer telephone with politeness
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school degree or equivalent
• 3-5 years of experience in a parts environment
• Must be familiar with identifying and sourcing parts on a daily basis
• Ability to assist service shop with replacement parts that are comparable to OEM supplied components

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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