Parts & Service Associate

Advanced Blending Solutions, Inc; Wallace (MI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 paid holidays

PTO

401(k) match

Job summary

Advanced Blending Solutions LLC in Wallace, MI, is seeking a full-time Parts and Service Associate to support our customer service team. Starting pay is $21.25 per hour, with potential increases based on experience.

You will create spare parts lists, process orders, and answer calls as part of a collaborative, cross-functional team. The role involves coordinating with shipping, project management, and field service to deliver top-notch customer service and support.

Qualifications

• Independent self-starter with energy, motivation, enthusiasm and persistence.
• Customer-centered and detail oriented; exceptional phone, computer, and customer service skills.
• Ability to prioritize and coordinate multiple tasks and communicate required actions.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to accuracy.
• Proficient computer skills; CRM/database and MS Office suite.
• Ability to use logic and reasoning in daily decisions.
• Two years of work experience in service, parts, or customer support preferred.

Responsibilities

• Serve customers by providing information and answering questions about ABS' products and services.
• Create spare parts lists for customers and process orders.
• Answer and route phone calls; monitor open orders.
• Communicate features, benefits and technical aspects of products to customers.
• Coordinate with other ABS departments to ensure the best customer experience.

Skills

Customer service

Communication

Organizational skills

CRM

Microsoft Office

Problem solving

Experience in service/parts/customer

Tools

CRM

Microsoft Office

Online communications

Job description

Advanced Blending Solutions LLC of Wallace, MI is looking to hire a full-time Parts and Service Associate to join our customer support team.

Starting pay for this customer support position is $21.25, possibly more dependent on relevant experience. We offer a comprehensive benefits package including:

• health
• dental
• vision
• life
• disability
• 9 paid holidays
• paid time off (PTO - combined sick, vacation, and personal time) available in the 1st year
• 401(k) plan with 50% match

ABOUT ADVANCED BLENDING SOLUTIONS LLC

Based in the heart of rural Menominee County, MI, we are a privately-owned full-service designer and manufacturer of blending and convey equipment for the plastics industry. We have state-of-the-art fabrication, machining, and panel-building facilities in Wallace. With representatives throughout the country, we are growing and committed to providing the best products and services that can be customized to meet our customers' unique needs. We work to solve tomorrow's problems today for our customers while adhering to our values of hard work, dedication, teamwork, innovation, and cutting-edge technology.

We strive to create a culture where people feel it is a privilege to work here. The dynamic environment we have created is a great place for personal growth and success. We want to provide our employees with a rich, creative, and collaborative environment to further their skills, interests, and experience. Team members have the opportunity to advance their careers at ABS.

A DAY IN THE LIFE AS AN PARTS AND SERVICE ASSOCIATE

As a Parts and Service Associate, you will serve customers by providing information and answering questions about ABS' products and services. Your day will hold a wide variety of tasks such as creating spare parts lists for customers, processing customer orders, and answering/routing phone calls. You'll monitor open orders and contact existing and prospective customers to communicate features, benefits, and technical aspects of our products. As an integral member of our customer support team, you'll work closely with other ABS departments such as project management, shipping & receiving, and field service to coordinate and provide the best experience for our customers.

QUALIFICATIONS FOR A PARTS AND SERVICE ASSOCIATE

• Independent self-starter, possessing a combination of energy, motivation, enthusiasm and persistence.
• Customer centered and detail oriented; exceptional phone, computer, and customer service skills.
• Ability to prioritize and coordinate multiple projects/tasks simultaneously, processing time sensitive information from multiple sources, makes decisions and effectively communicates the required actions.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to maintain accuracy.
• Proficient computer skills; CRM/database/Microsoft office suite and on-line communications.
• Use of logic and reasoning in daily decision making and problem solving.
• Two years of work experience in service, parts, or customer support preferred

WORK SCHEDULE AS AN PARTS AND SERVICE ASSOCIATE

The typical schedule for this full-time position is Monday - Thursday from 6 am to 3:30 pm and a half day on Friday with weekends free!

Learn more about ABS: www.adv-blend.com