Parts & Service Associate

Advanced Blending Solutions; Wallace (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision

Life insurance

Disability insurance

9 paid holidays

PTO

401(k) with 50% match

Job summary

Advanced Blending Solutions LLC in Wallace, MI is hiring a full-time Parts and Service Associate to support customers by providing product information, processing orders, and creating spare parts lists. The role involves coordinating with various departments to ensure a seamless customer experience, with a schedule that accommodates weekdays and weekends off.

The ideal candidate has strong communication skills, proficiency in CRM and MS Office, and prior service or parts experience.

Qualifications

• Independent self-starter with energy, motivation and persistence.
• Excellent written and verbal communication skills.
• Two years of experience in service, parts, or customer support preferred.

Responsibilities

• Create spare parts lists for customers and process orders.
• Answer and route phone calls and monitor open orders.
• Communicate features, benefits and technical aspects to customers.
• Coordinate with project management, shipping/receiving, and field service to optimize customer experience.

Skills

Customer service

CRM software

Microsoft Office

Phone communication

Tools

CRM/database

MS Office Suite

Job description

JOB REQUIREMENTS: Advanced Blending Solutions LLC of Wallace, MI is looking to hire a full-time Parts and Service Associate to join our customer support team.

Are you interested in a successful career with an exciting, energy-filled manufacturing company?

Are you looking for a job working days that will allow you to have weekends free?

Are you an outdoor enthusiast who wants to live and work in an area known for its outdoor recreation activities such as hunting, fishing, boating, and snowmobiling?

If so, please read on! Starting pay for this customer support position is $21.25, possibly more dependent on relevant

Experience. We Offer a Comprehensive Benefits Package Including Health, dental, vision, life, disability, 9 paid holidays, paid time off (PTO - combined sick, vacation, and personal time) available in the 1st year, and a 401(k) plan with 50% match.

ABOUT ADVANCED BLENDING SOLUTIONS LLC Based in the heart of rural Menominee County, MI, we are a privately-owned full-service designer and manufacturer of blending and convey equipment for the plastics industry. We have state-of-the-art fabrication, machining, and panel-building facilities in Wallace. With representatives throughout the country, we are growing and committed to providing the best products and services that can be customized to meet our customers' unique needs. We work to solve tomorrow's problems today for our customers while adhering to our values of hard work, dedication, teamwork, innovation, and cutting-edge technology. We strive to create a culture where people feel it is a privilege to work here. The dynamic environment we have created is a great place for personal growth and success. We want to provide our employees with a rich, creative, and collaborative environment to further their skills, interests, and experience. Team members have the opportunity to advance their careers at ABS.

A DAY IN THE LIFE AS AN PARTS AND SERVICE ASSOCIATE As a Parts and Service Associate, you will serve customers by providing information and answering questions about ABS products and services. Your day will hold a wide variety of tasks such as creating spare parts lists for customers, processing customer orders, and answering/routing phone calls. You'll monitor open orders and contact existing and prospective customers to communicate features, benefits, and technical aspects of our products. As an integral member of our customer support team, you'll work closely with other ABS departments such as project management, shipping & receiving, and field service to coordinate and provide the best experience for our customers.

QUALIFICATIONS FOR A PARTS AND SERVICE ASSOCIATE Independent self-starter, possessing a combination of energy, motivation, enthusiasm and persistence. Customer centered and detail oriented; exceptional phone, computer, and customer service skills. Ability to prioritize and coordinate multiple projects/tasks simultaneously, processing time sensitive information from multiple sources, makes decisions and effectively communicates the required actions. Excellent written and verbal communication skills. Strong organizational skills and ability to maintain accuracy. Proficient computer skills; CRM/database/Microsoft office suite and on-line communications. Use of logic and reasoning in daily decision making and problem solving. Two years of work experience in service, parts, or customer support preferred.

WORK SCHEDULE AS AN PARTS AND SERVICE ASSOCIATE The typical schedule for this full-time position is Monday - Thursday from 6 am to 3:30 pm and a half day on Friday with weekends free!