Parts/Service Advisor

Outdoor Equipment Co.; Dimondale (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Training opportunities

Employee discounts

Job summary

Outdoor Equipment Co. is seeking a Parts/Service Advisor to oversee the profitability and efficiency of the parts and service department, ensuring smooth operations and high customer satisfaction.

Key duties include assisting customers, sourcing parts, scheduling service appointments, generating invoices, and coordinating with technicians. Applicants should have strong organizational skills and at least two years of related experience.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a similar role; management experience preferred.
• Excellent English communication; strong organizational and leadership skills.

Responsibilities

• Greet customers and assess their service and parts needs.
• Provide knowledgeable recommendations for repairs, maintenance, and parts.
• Explain service options, pricing, and completion times.
• Upsell additional services or parts when appropriate.
• Identify and source the correct parts; maintain inventory.
• Schedule and coordinate service appointments.
• Generate invoices and maintain service records.
• Collaborate with technicians and vendors; adhere to safety guidelines.

Skills

Customer service

Sales

Parts management

Service coordination

Administrative tasks

Leadership

Organizational skills

Education

High School diploma

GED / equivalent

Tools

Excel

PowerPoint

Word

Inventory management software

Accounting software

Job description

Join the Team at Outdoor Equipment Co.!

Position Overview:

The Parts/Service Advisor position consists of overseeing the profitability and efficiency of the parts and service department.

Essential Duties & Responsibilities

1.Customer Service & Sales

• Greet customers and assess their service and parts needs.
• Provide knowledgeable recommendations for repairs, maintenance, and parts.
• Explain service options, pricing, and estimated completion times.
• Upsell additional services or parts when appropriate.

2.Parts Management

• Identify and source the correct parts for customer and service department needs.
• Maintain accurate inventory of parts, placing orders as needed.
• Receive and inspect parts shipments for accuracy and quality.
• Process returns and warranties for defective or incorrect parts.

3.Service Coordination

• Schedule and coordinate service appointments efficiently.
• Communicate job status updates to customers and technicians.
• Ensure work orders are completed accurately and in a timely manner.
• Assist technicians in locating necessary parts for repairs.

4.Administrative & Organizational Tasks

• Generate invoices, process payments, and maintain service records.
• Maintain a clean, organized, and professional parts and service area.
• Adhere to company policies and safety guidelines.
• Collaborate with service technicians, management, and vendors.

Qualifications:

To handle this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Organizational skills
2. Leadership skills
3. Target management

Experience:

Two years of experience in a similar role is required. Management experience is preferred.

Education:

High School diploma, general education degree or international equivalent required.

Language and Communication Skills:

Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly. Must be able to listen to, read, and/or write instructions, memos, short correspondence, and messages.

Math/Problem Solving:

Intermediate skills to review invoices and business documents efficiently.

Computer Software:

Basic Excel, PowerPoint, and Word skills and interaction with accounting and inventory management software are required.

Certifications/Licenses/Registrations:

None are required.

Foreign Language Requirements:

None are required.

Travel:

The position requires a moderate amount of travel.

Physical/Lifting:

The physical demands of the position primarily include sitting/standing at a workstation and walking through company facilities. Lifting requirements are less than 100 pounds.

Why Join Outdoor Equipment Co.?

Competitive pay based on experience
Supportive team environment
Opportunities for training and career growth
Access to high-quality tools and equipment
Employee discounts on parts and services