Parts Sales Specialist — Fast, Accurate Orders & Support

MTI Distributing, Inc.; Brooklyn Center (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

Life insurance

401(k) retirement plan

Profit sharing program

Health savings account (HSA)

Paid time off (PTO)

Tuition reimbursement

Employee wellness programs

Job summary

MTI Distributing, Inc. is seeking a Parts Sales Representative to serve as the primary contact for customer parts inquiries, orders, and product support.

You will help customers maximize uptime by providing accurate part identification, pricing, availability, and timely order fulfillment, while collaborating with service technicians, sales, purchasing, and technical service teams. The role emphasizes accurate order processing, strong product knowledge, and exceptional customer service to ensure

Qualifications

• High school diploma or GED required; technical training or related experience preferred.
• Experience in customer service, parts sales, inside sales, or equipment support preferred.
• Knowledge of turf, irrigation, agricultural, construction, or related equipment is a plus.
• Experience with parts lookup systems, ERP software, inventory management, and Microsoft Office preferred.

Responsibilities

• Assist customers with parts inquiries, orders, pricing, availability, and product recommendations.
• Process orders received by phone, email, online, and walk-in customers.
• Perform parts lookups using manufacturer catalogs and internal systems.
• Verify part numbers, applications, and order accuracy.
• Manage will-call orders and provide counter sales support.
• Process customer transactions and maintain accurate records.
• Communicate order status, lead times, backorders, and alternative solutions.
• Collaborate with Service, Sales, Purchasing, and Technical Service teams to resolve customer needs.
• Maintain product knowledge of equipment, parts, and manufacturer updates.
• Support inventory accuracy, order tracking, and continuous improvement initiatives.

Skills

Customer service

Attention to detail

Catalog reading

Problem solving

Teamwork

Education

High school diploma or GED

Tools

ERP systems

Parts lookup

Inventory management

MS Office

Job description

MTI Distributing, Inc. is seeking a Parts Sales Representative to serve as the primary contact for customer parts inquiries, orders, and product support.

You will help customers maximize uptime by providing accurate part identification, pricing, availability, and timely order fulfillment, while collaborating with service technicians, sales, purchasing, and technical service teams. The role emphasizes accurate order processing, strong product knowledge, and exceptional customer service to ensure