Parts Sales Specialist

Empire Southwest; Reno (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

Empire Southwest in Reno, NV is seeking a Parts Sales Associate to assist customers by accepting and processing parts orders efficiently, while applying knowledge of Caterpillar parts and manufacturer lines.

You will write PSOs, quote customers, manage orders, and support the Parts Department with daily duties, aiming for accurate, prompt service in a safety‑conscious environment. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Prior experience in Parts, materials or similar industry preferred.
• English communication (speaking, reading, writing) required.

Responsibilities

• Process PSOs and write parts sales orders.
• Acknowledge customers and provide accurate quotations.
• Know products and manufacturers represented.
• Process mail-in and confirming purchase orders; handle returns.
• Assist in all departmental duties and maintain knowledge of Parts Department functions.
• Process cash sales.

Skills

Customer service

Interpersonal skills

English communication

Product knowledge: Caterpillar parts

Sales techniques

Attention to detail

Education

High school diploma or GED

Tools

DBS

SIS

Antares

Job description

Empire Southwest in Reno, NV is seeking a Parts Sales Associate to assist customers by accepting and processing parts orders efficiently, while applying knowledge of Caterpillar parts and manufacturer lines.

You will write PSOs, quote customers, manage orders, and support the Parts Department with daily duties, aiming for accurate, prompt service in a safety‑conscious environment. Strong communication and teamwork are essential.