Parts Sales Representative - Front Counter

Allegiance Truck Centers; New York; On-site; USD 35,000 - 52,000; Full time

Job summary

Allegiance Truck Centers is seeking a Parts Counter Sales Representative to handle parts orders via phone, email, or in person. You will use manufacturer catalogs to locate parts and advise customers on related items, while monitoring backorders and inventory levels.

The role requires strong customer service and communication skills, a high school diploma or GED, and 2 years of heavy truck/auto parts or shop experience. Assistance with inventory and pricing coordination may be needed.

Qualifications

• High school diploma or GED.
• Two years of heavy truck/auto parts or shop experience.
• Mechanical aptitude, desired.
• Customer service skills.
• Good written and verbal communication skills.

Responsibilities

• Handle parts order requests via telephone, e-mail, or in-person.
• Utilize manufacturer and vendor catalogs to locate parts for customers, internal and external.
• Advise customers on related parts.
• Follow up on backordered parts, and contact customer with status.
• Ensure that inventory control practices are followed.
• Communicate with Parts Manager on inventory issues.
• Communicate with Service Department regarding parts availability and pricing.
• Provide solutions for the needs of our customers.
• Assist with other projects as needed.

Skills

Heavy truck parts experience

Auto parts experience

Customer service

Written and verbal communication

Mechanical aptitude

Education

High school diploma or GED

Job description

Job Responsibilities for Parts Counter Sales Representative:

• Handle parts order requests via telephone, e-mail, or in-person
• Utilize manufacturer and vendor catalogs to locate parts for customers, internal and external
• Advise customers on related parts
• Follow up on backordered parts, and contact customer with status
• Ensure that inventory control practices are followed
• Communicate with Parts Manager on inventory issues
• Communicate with Service Department regarding parts availability and pricing
• Provide solutions for the needs of our customers
• Assist with other projects as needed

Required Skills for Parts Counter Sales Representative:

• High school diploma or GED
• Two (2) years of heavy truck/auto parts or shop experience
• Mechanical aptitude, desired
• Customer service skills
• Good written and verbal communication skills