Parts Sales Representative II

Empire Cat; Imperial (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Empire Southwest is seeking a Parts Sales Clerk for an on-site 1st/Day shift in Imperial, CA. You will assist clients by processing parts orders and quotations, and you will maintain knowledge of Caterpillar parts and related processes.

Essential qualifications include a GED or high school diploma, at least 1 year in Parts Sales, plus Caterpillar Parts Pro training. Fluency in English and adherence to safety policies are required; this is an on-site role with standard safety procedures.

Qualifications

• Proof of high school diploma or GED.
• Minimum 1 year experience in Parts Sales or similar.
• Completion of Caterpillar’s Parts Pro or similar training.

Responsibilities

• Acknowledge clients and maintain professional client relations.
• Process parts orders, quotations, and warranty returns.
• Maintain knowledge of Caterpillar parts and applications.
• Handle open account parts orders and cash-related processes.
• Assist with questions and provide sales leads.

Skills

Interpersonal skills

Customer service

English communication

Sales techniques

Education

High school diploma or GED

Caterpillar Parts Pro training

Tools

DBS

SIS

Antares

Job description

Posted Thursday, July 23, 2026 at 10:00 AM

JOB DETAILS:

Shift

1st/Day Shift

Location

On-Site

Schedule

Standard work schedule to be provided by leader.

Salary Range

$23.46 - $27.49 Per Hour

JOB SUMMARY:

Assist clients by accepting parts orders and processing them in the most expedient, efficient manner.

ESSENTIAL FUNCTIONS:

• Acknowledge clients. Set an example of good client relations and intra-company cooperation.
• Process parts warranty returns.
• Maintain knowledge regarding products and manufacturers.
• Process unusual and complex orders to meet clients’ needs.
• Receive mail-in purchase orders and confirming purchase orders. Make verbal and written quotations to the client.
• Use the client account list when processing open account parts orders.
• Process cash sales, credit reports and cash settlement reports.
• Accept credit returns from clients and after-hours parts calls.
• Build hoses for clients as needed.
• Keep current on Service Letter updates.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur.
• Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
• Knowledge of Caterpillar and/or Allied Parts reference sources.
• Sales techniques sufficient for recommending additional parts needed.
• Knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
• Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
• Proficient in Cash and Credit Report/Cash Settlement.
• Knowledge of Parts Expediting, Service Letter updates and cores for Warranty.
• Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Previous experience in all Parts Department areas preferred.
• Minimum 1 years’ experience in Parts Sales or a similar industry.
• Completion of Caterpillar’s Parts Pro or similar industry related training.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
• Specific vision abilities required by this job include close vision.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:

The pay transparency policy is available here:

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [e-mail] and let us know the nature of your request and your contact information.

Empire Southwest is an EEO employer.

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