AM Parts Coordinator

ProMach; Alexandria (MN); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical & dental coverage

Life insurance

Generous PTO

401(k) with company match

Job summary

ProMach is seeking a motivated professional to provide foundational support for parts sales and order processing. You will learn the product line, internal systems, and customer interaction protocols while contributing to a fast-paced team.

Key duties include handling quotes and orders, building proactive customer relationships, and identifying upsell opportunities to drive revenue. You will maintain parts data in Syteline and Salesforce and support escalated requests from Tier II/III teams.

Qualifications

• Customer-focused with strong communication skills.
• Excellent attention to detail and accuracy.
• Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job).
• Ability to follow established processes and workflows.

Responsibilities

• Process inbound quote requests and orders accurately.
• Build relationships with customers through proactive outreach and follow-up.
• Identify upsell opportunities to drive revenue and generate leads.
• Communicate order status and updates promptly to customers.
• Maintain parts data in ERP/CRM systems (Syteline, Salesforce).
• Support Tier II and III Coordinators with escalated requests or issues.
• Assist in monitoring inventory levels and coordinate with purchasing for replenishment.

Skills

Customer service

Communication

Attention to detail

Mechanical parts knowledge

Process adherence

Education

Associate's degree

Bachelor's degree preferred

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

Purpose

Provide foundational support for parts sales and order processing, learning the product line, internal systems, and customer interaction protocol.

Key Responsibilities

• Accurately process inbound quote requests and orders
• Build meaningful customer relationships through proactive outreach, generating sales leads, and following up on open orders
• Identify and implement upsell opportunities to drive additional revenue and create proactive sales leads
• Communicate order status, lead times, and other updates to customers in a timely manner
• Maintain and update parts data within the ERP/CRM systems, including Syteline and Salesforce
• Support Tier II and Tier III Coordinators with escalated customer requests or technical issues
• Assist in monitoring inventory levels and coordinate with purchasing to ensure timely stock replenishment

Core Competencies

• Customer-focused with strong communication skills
• Strong attention to detail and accuracy
• Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job)
• Ability to follow established processes and workflows

Typical Experience

• 0-2 years in parts, logistics, customer service, or a technical environment

Education

• Associates degree in Sales, Business, Engineering, Industrial Technology, or related field. Bachelor’s degree preferred.

Work Environment

• On-site office with regular interaction with internal teams and external customers
• Fast-paced environment supporting multiple customer accounts and products

Career Path / Growth Opportunities

• Opportunities to specialize in customer success, technical support, inventory management, and sales leadership
• Potential advancement:
• Specialist Track: Aftermarket Parts Coordinator II, Aftermarket Coordinator III, Aftermarket Coordinator Spare Parts, Field Service Advisor/Technician, Technical Writer, Engineer, Buyer, Project Manager,
• Leadership Track: Aftermarket Parts Coordinator Level II, Aftermarket Parts Coordinator Level III, Aftermarket Parts Sales Manager, Project Manager, Supply Chain Manager, Operations

KPIs / Metrics

• Order accuracy rate
• Quote turnaround time
• On-time response to customer inquiries

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Compensation Range: $45,760 - $58,240 per year (annualized) + competitive quarterly bookings incentive plan

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.