Parts Sales Counterperson I - Customer Advisor

Papé Machinery, Inc. in; Bend (OR); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) retirement plan

Tuition reimbursement

Paid holidays

Vacation & leave

Job summary

Pape’ Machinery, Inc. is seeking a Parts Sales Counterperson I in Bend, OR. You will be the go-to parts expert, assisting customers in person or by phone to identify and secure the right parts for equipment maintenance and repair.

You will use product literature, software systems, and growing product knowledge to recommend timely solutions. The role emphasizes trust, customer service, and building lasting client relationships, with competitive pay and strong benefits.

Qualifications

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.

Responsibilities

• In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.
• Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions.
• Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
• This role isn’t just about moving parts—it’s about building trust. We’re looking for someone who values customer service and is eager to become a reliable partner to our clients.
• Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

Skills

Parts counter experience

Customer service

Communication

Teamwork

Self-motivation

Tools

Parts software

Inventory software

Job description

Pape’ Machinery, Inc. is seeking a Parts Sales Counterperson I in Bend, OR. You will be the go-to parts expert, assisting customers in person or by phone to identify and secure the right parts for equipment maintenance and repair.

You will use product literature, software systems, and growing product knowledge to recommend timely solutions. The role emphasizes trust, customer service, and building lasting client relationships, with competitive pay and strong benefits.