Parts Sales Counter Pro — Customer-Focused Expert

Papé Machinery, Inc.; Portland (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) matching

Medical, Dental, Vision insurance

Paid holidays

Vacation & sick leave

Training & advancement

Job summary

Pape’ Machinery, Inc. is hiring a Parts Sales Counterperson II in Portland, OR. You will be the go-to parts expert, assisting customers face-to-face or by phone, identifying needs, and recommending parts to ensure quick, accurate solutions.

You will translate technical details into actionable support, build lasting relationships with clients, and work in a fast-paced, team-oriented environment with a focus on exceptional customer service and growth opportunities.

Qualifications

• 3+ years in parts counter or related mechanical/service experience (John Deere parts counter preferred).
• Advanced knowledge of parts inventory management.
• Self-motivated with an assertive work style.
• Ability to perform well in a fast-paced, team-oriented setting.
• Effective communication with customers by phone and in person.

Responsibilities

• Serve as the go-to parts expert for customers at the counter or on the phone.
• Identify customer needs and recommend parts, including complex items.
• Utilize product literature and systems to provide timely, accurate solutions.
• Translate technical details into actionable parts support and build client relationships.
• Contribute to a positive, trustworthy customer experience and teamwork.

Skills

Parts counter experience

Parts inventory knowledge

Self-motivation

Assertive drive

Communication with customers

Organizational skills

Job description

Pape’ Machinery, Inc. is hiring a Parts Sales Counterperson II in Portland, OR. You will be the go-to parts expert, assisting customers face-to-face or by phone, identifying needs, and recommending parts to ensure quick, accurate solutions.

You will translate technical details into actionable support, build lasting relationships with clients, and work in a fast-paced, team-oriented environment with a focus on exceptional customer service and growth opportunities.