Parts Reprsentative

ADP, Inc.; Brooklyn Center (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Automatic Data Processing, Inc. in Brooklyn Center, MN is seeking a Parts Sales Representative to serve as the main contact for customer parts inquiries, orders, and product support.

You will identify parts, provide pricing and availability, and fulfill orders while delivering an exceptional customer experience. You'll work closely with Service Technicians, Sales Representatives, Purchasing, and Technical Service teams to ensure timely and accurate solutions.

Qualifications

• Requires high school diploma or GED; technical training or related experience preferred.
• Experience in customer service, parts sales, inside sales, or equipment support preferred.
• Knowledge of turf, irrigation, agricultural, construction, or related equipment is a plus.
• Experience with parts lookup systems, ERP software, inventory management, and Microsoft Office preferred.
• Strong customer service and communication skills.
• Attention to detail and order accuracy.
• Ability to read parts catalogs, schematics, and product information.
• Strong problem-solving, organizational, and multitasking abilities.
• Positive attitude and team-oriented mindset.

Responsibilities

• Assist customers with parts inquiries, orders, pricing, availability, and product recommendations.
• Process orders received by phone, email, online, and walk-in customers.
• Perform parts lookups using manufacturer catalogs and internal systems.
• Verify part numbers, applications, and order accuracy.
• Manage will-call orders and provide counter sales support.
• Process customer transactions and maintain accurate records.
• Communicate order status, lead times, backorders, and alternative solutions.
• Collaborate with Service, Sales, Purchasing, and Technical Service teams to resolve customer needs.
• Maintain product knowledge of equipment, parts, and manufacturer updates.
• Support inventory accuracy, order tracking, and continuous improvement initiatives.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Teamwork

Education

High school diploma or GED

Tools

ERP software

Microsoft Office

Parts lookup systems

Inventory management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Reprsentative

Parts Full-time Regular Brooklyn Center, MN, US

Salary Range: $55,000.00 To $75,000.00 Annually

Position Summary

The Parts Sales Representative is the primary point of contact for customer parts inquiries, orders, and product support. This role helps customers maximize equipment uptime by providing accurate parts identification, pricing, availability, and order fulfillment while delivering an exceptional customer experience. The position works closely with customers, Service Technicians, Sales Representatives, Purchasing, and Technical Service teams to ensure timely and accurate solutions.

Key Responsibilities

• Assist customers with parts inquiries, orders, pricing, availability, and product recommendations.
• Process orders received by phone, email, online, and walk-in customers.
• Perform parts lookups using manufacturer catalogs and internal systems.
• Verify part numbers, applications, and order accuracy.
• Manage will-call orders and provide counter sales support.
• Process customer transactions and maintain accurate records.
• Communicate order status, lead times, backorders, and alternative solutions.
• Collaborate with Service, Sales, Purchasing, and Technical Service teams to resolve customer needs.
• Maintain product knowledge of equipment, parts, and manufacturer updates.
• Support inventory accuracy, order tracking, and continuous improvement initiatives.

Qualifications

• High school diploma or GED required; technical training or related experience preferred.
• Experience in customer service, parts sales, inside sales, or equipment support preferred.
• Knowledge of turf, irrigation, agricultural, construction, or related equipment is a plus.
• Experience with parts lookup systems, ERP software, inventory management, and Microsoft Office preferred.
• Strong customer service and communication skills.
• Attention to detail and order accuracy.
• Ability to read parts catalogs, schematics, and product information.
• Strong problem-solving, organizational, and multitasking abilities.
• Positive attitude and team-oriented mindset.

What Success Looks Like

• Accurate and timely processing of customer orders
• Fast response times to customer inquiries and requests
• High customer satisfaction and repeat business
• Strong product knowledge and effective parts recommendations
• Minimal order errors and efficient issue resolution
• Effective collaboration with Service, Sales, and Purchasing teams
• Well-organized work area and will-call process
• Consistent support of department sales and customer retention goals