Parts Repair Technician

Avante Diagnostic Imaging; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Avante Diagnostic Imaging is seeking a Parts Repair Technician responsible for servicing and repairing Cath/Angio, CT, and Ultrasound medical equipment. The ideal candidate will have strong troubleshooting skills and experience with PC repairs, ensuring quality control and adhering to regulatory standards.

The position requires a high school diploma, with a preferred background in biomedical or electronics engineering. Excellent communication skills are essential for collaborating with team members and maintaining accurate service records.

Qualifications

• 1–3 years of troubleshooting/testing experience required.
• 1+ years of PC repair experience, including hardware diagnostics.
• Familiarity with Windows OS troubleshooting.

Responsibilities

• Evaluate, service, and repair medical equipment and parts.
• Formulate troubleshooting and repair action plans.
• Document all repair activities in tracking databases.

Skills

Troubleshooting

Communication skills

Microsoft Office proficiency

Critical thinking

Attention to detail

Education

High school diploma or GED

2- or 4-year degree in biomedical, electronics engineering or relevant field

Tools

Microsoft Office Suite

Enterprise Resource Planning (ERP) software

Job description

Job Summary

The Parts Repair Technician position is responsible for the evaluation, service, and repair of intermediate-level Cath/Angio, CT, and Ultrasound medical equipment and parts.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions & Responsibilities

• Performs tasks in a logical progression to properly test, diagnose, and evaluate parts for repair.
• Formulates a troubleshooting and repair action plan that efficiently and effectively carries out the repair of medical parts utilizing proper techniques, tools, error logs, and experience.
• Comprehensively understands how parts work, how they integrate with the system, and the value individual parts contribute to the overall system.
• Completes and maintains accurate documentation of repair processes as needed and accurately and timely enters and updates information in various parts tracking databases.
• Inspects fully repaired parts to ensure quality control and OEM specifications and guidelines are adhered to.
• Provides guidance and support to fellow Parts Repair Technicians on proper repair techniques.
• Complies with policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System.
• Diagnoses and repairs PC hardware issues including motherboards, CPUs, memory modules, hard drives, power supplies, and peripheral connections.
• Performs software-level troubleshooting on PC systems, including operating system errors, driver conflicts, and firmware updates to restore full functionality.
• Documents all PC repair activities, findings, and parts usage in the tracking database to maintain accurate service records and support quality control processes.
• Performs other duties as assigned.

Experience / Training / Education

• High school diploma or General Education Degree (GED) and 1–3 years of troubleshooting/testing experience required.
• 2‑or 4‑year degree in biomedical, electronics engineering, or other relevant course of study or equivalent experience preferred.
• 1+ years of PC repair experience, including hardware diagnostics, component replacement, and software troubleshooting required.

Other Requirements

• Excellent communication skills (written and verbal) are essential.
• Must be able to read, write, and interpret/comprehend documents and instructions.
• Ability to follow instruction and receive and apply constructive feedback.
• Basic math skills required.
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) software a plus.
• Hands‑on PC repair experience required, including diagnosis and replacement of motherboards, RAM, hard drives, power supplies, and other components; familiarity with Windows OS troubleshooting a plus.
• Able to work in a fast‑paced environment while juggling multiple projects/tasks to meet deadlines.
• Excellent troubleshooting and critical thinking skills required.
• Ability to resolve problems quickly involving several variables with limited supervision.
• Ability to work with others in a team environment to complete projects.

Knowledge / Skills / Abilities

• General: Ability to maintain a high level of accuracy and attention to detail; strong organizational and time‑management skills with the ability to meet deadlines; ability to handle confidential information with discretion; dependable, flexible, and able to work in a team‑oriented environment.
• Technical: Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams); ability to navigate ERP systems and tax software; experience with SharePoint or document management systems preferred; ability to research and interpret basic tax documentation.
• Communication: Strong written and verbal communication skills; ability to communicate effectively with internal teams and external customers; customer‑service mindset with the ability to request and follow up on exemption documentation.
• Math & Reasoning: Ability to calculate basic figures and analyze data for discrepancies; ability to identify issues, gather information, and support resolution of tax‑related items.

Physical and Environmental Elements

• Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift; ability to climb stairs; ability to talk or hear continuously; ability to see clearly to do all work‑related tasks (clear or corrected vision at 20 inches or less); finger dexterity is required frequently for over 3/4 of the normal work shift.
• Work Environment: Position is typically performed in the office environment with standard equipment and moderate noise levels; may interact with the production/warehouse environment; may travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat; exposure to various tools and equipment as well as forklift operations and corresponding noise levels.

Equal Employment Opportunity

Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.

If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.