Parts Repair Technician

Avante Health Solutions; Concord (NC); On-site; USD 52,000 - 73,000; Full time

Job summary

Avante Health Solutions in Concord, NC is seeking a Parts Repair Technician to evaluate, service, and repair intermediate-level Cath/Angio, CT, and Ultrasound medical equipment and parts. You will test, diagnose, and document repairs, ensuring OEM specifications and quality standards.

The role requires precise documentation, teamwork, and adherence to ISO 13485 and our Quality Management System. The ideal candidate has mechanical/diagnostic skills, hands-on PC repair experience, and the ability

Qualifications

• High school diploma or GED with 1–3 years troubleshooting/testing experience.
• 2- or 4-year degree in biomedical, electronics engineering, or related field, or equivalent experience preferred.
• Minimum 1+ years PC repair experience including hardware diagnostics and software troubleshooting.

Responsibilities

• Performs tasks in a logical progression to properly test, diagnose, and evaluate parts for repair.
• Formulates a troubleshooting and repair action plan that efficiently and effectively carries out the repair of medical parts utilizing proper techniques, tools, error logs, and experience.
• Comprehensively understands how parts work, how they integrate with the system, and the value individual parts contribute to the overall system.
• Completes and maintains accurate documentation of repair processes as needed and accurately and timely enters and updates information in various parts tracking databases.
• Inspects fully repaired parts to ensure quality control and OEM specifications and guidelines are adhered to.
• Provides guidance and support to fellow Parts Repair Technicians on proper repair techniques.
• Diagnoses and repairs PC hardware issues including motherboards, CPUs, memory modules, hard drives, power supplies, and peripheral connections.
• Performs software-level troubleshooting on PC systems, including operating system errors, driver conflicts, and firmware updates to restore full functionality.
• Documents all PC repair activities, findings, and parts usage in the tracking database to maintain accurate service records and support quality control processes.
• Performs other duties as assigned.

Skills

PC hardware troubleshooting

Software troubleshooting

Documentation

Team guidance

Excellent communication

Education

GED or High School Diploma

Biomedical/Electronics degree preferred

1+ years PC repair experience

Tools

ERP software

Microsoft Office

Windows OS troubleshooting

Job description

The Parts Repair Technician position is responsible for the evaluation, service, and repair of intermediate-level Cath/Angio, CT, and Ultrasound medical equipment and parts.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions & Responsibilities

• Performs tasks in a logical progression to properly test, diagnose, and evaluate parts for repair.
• Formulates a troubleshooting and repair action plan that efficiently and effectively carries out the repair of medical parts utilizing proper techniques, tools, error logs, and experience.
• Comprehensively understands how parts work, how they integrate with the system, and the value individual parts contribute to the overall system.
• Completes and maintains accurate documentation of repair processes as needed and accurately and timely enters and updates information in various parts tracking databases.
• Inspects fully repaired parts to ensure quality control and OEM specifications and guidelines are adhered to.
• Provides guidance and support to fellow Parts Repair Technicians on proper repair techniques.
• Complies with policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System.
• Diagnoses and repairs PC hardware issues including motherboards, CPUs, memory modules, hard drives, power supplies, and peripheral connections.
• Performs software-level troubleshooting on PC systems, including operating system errors, driver conflicts, and firmware updates to restore full functionality.
• Documents all PC repair activities, findings, and parts usage in the tracking database to maintain accurate service records and support quality control processes.
• Performs other duties as assigned.

Experience/Training/Education

• High school diploma or General Education Degree (GED) and 1-3 years of troubleshooting/testing experience required
• 2 or 4-year degree in biomedical, electronics engineering, or other relevant course of study or equivalent experience preferred
• 1+ years of PC repair experience, including hardware diagnostics, component replacement, and software troubleshooting required

Other Requirements

• Excellent communication skills (written and verbal) are essential
• Must be able to read, write, and interpret/comprehend documents and instructions
• Ability to follow instruction and receive and apply constructive feedback
• Basic math skills required
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) software a plus
• Hands‑on PC repair experience required, including diagnosis and replacement of motherboards, RAM, hard drives, power supplies, and other components; familiarity with Windows OS troubleshooting a plus
• Able to work in a fast‑paced environment while juggling multiple projects/tasks to meet deadlines
• Excellent troubleshooting and critical thinking skills required
• Ability to resolve problems quickly involving several variables with limited supervision
• Ability to work with others in a team environment to complete projects

Knowledge/Skills/Abilities

General: Ability to maintain a high level of accuracy and attention to detail. Strong organizational and time management skills with the ability to meet deadlines. Ability to handle confidential information with discretion. Dependable, flexible, and able to work in a team-oriented environment.

Technical: Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams). Ability to navigate ERP systems and tax software. Experience with SharePoint or document management systems preferred. Ability to research and interpret basic tax documentation.

Communication: Strong written and verbal communication skills. Ability to communicate effectively with internal teams and external customers. Customer‑service mindset with the ability to request and follow up on exemption documentation.

Math & Reasoning: Ability to calculate basic figures and analyze data for discrepancies. Ability to identify issues, gather information, and support resolution of tax‑related items.

Physical and Environmental Elements

Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to talk or hear continuously. Ability to see clearly to do all work‑related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.

Work Environment: Position is typically performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the production/warehouse environment. Thus, the employee works in a normal office setting and will travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.

Company Culture

Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.

Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.

If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.