Parts Outside Sales

Paycom - ATS; Sioux City (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Employer Matching

Paid Holidays and PTO

Flex Spending Accounts

Job summary

Midwest Peterbilt Group is seeking a Parts Outside Sales professional in Sioux City, IA to develop and grow customer relationships within an assigned territory. You will drive parts sales through on-site visits, proactive engagement, and timely follow-up on quotes and orders.

The role requires strong customer service, relationship-building skills, and the ability to manage a structured territory plan. Frequent travel in the field is expected, with a focus on leading to profitability and market

Qualifications

• High school diploma or GED required.
• Intermediate to advanced computer skills with spreadsheets, database, e-mail, and CRM software.
• Prior sales experience preferred.
• Two years of experience in the heavy-duty truck or related parts industry preferred.

Responsibilities

• Develop and maintain relationships with existing customers through regular in-person visits.
• Prospect and secure new business within assigned territory.
• Prepare and secure new business within assigned territory.
• Follow up on quotes and opportunities to secure orders and grow sales.
• Promote new products, programs, and services to customers.
• Generate and process customer orders accurately and in a timely manner.
• Coordinate with internal departments to ensure order accuracy and timely delivery.
• Assist in pulling parts or coordinating fulfillment when necessary.
• Process returns, credits, and warranty-related items in accordance with Company procedures.
• Ensure proper documentation and follow-up on all transactions.
• Maintain a structured call schedule to maximize coverage and efficiency within assigned territory.
• Submit activity reports, call logs, and sales updates as required by management.
• Develop and maintain a territory sales plan and forecast.
• Monitor customer buying patterns and identify growth opportunities.
• Track and communicate competitive activity and market conditions.
• Resolve customer concerns and issues promptly to maintain satisfaction and loyalty.
• Deliver parts to customers as needed and support delivery logistics.
• Collect payments on COD accounts and ensure proper handling of funds.
• Utilize CRM and mobile tools to manage customer interactions and sales activities.
• Maintain a professional appearance and represent the Company positively in all interactions.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Time management

Organizational skills

CRM software

Reading/comprehension

Education

High school diploma

Computer skills

Sales experience preferred

Heavy-duty truck parts experience preferred

Tools

CRM software

Spreadsheets

Database

Email

Job description

Job Details: Job Location: Peterbilt of Sioux City - Sioux City, IA, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: Road Warrior, Job Shift: Day, Job Category: Sales, The Parts Outside Sales position is responsible for developing, maintaining, and growing customer relationships within an assigned territory. This role focuses on driving parts sales through proactive customer engagement, regular on-site visits, and consistent follow-up on quotes, orders, and service needs. The Parts Outside Sales employees serve as a key link between customers and the Parts Department, ensuring timely product availability, competitive solutions, and a high level of customer satisfaction. This position is expected to expand market share by identifying new business opportunities, strengthening existing accounts, and supporting overall profitability of the Parts Department.

The 'Major Duties and Responsibilities' listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities

Sales and Customer Development

• Develop and maintain relationships with existing customers through regular in-person visits and communication
• Prospect and secure new business within assigned territory
• Prepare and secure new business within assigned territory
• Follow up on quotes and opportunities to secure orders and grow sales
• Promote new products, programs, and services to customers

Order Management and Fulfillment

• Generate and process customer orders accurately and in a timely manner
• Coordinate with internal departments to ensure order accuracy and timely delivery
• Assist in pulling parts or coordinating fulfillment when necessary
• Process returns, credits, and warranty-related items in accordance with Company procedures
• Ensure proper documentation and follow-up on all transactions

Territory Management and Reporting

• Maintain a structured call schedule to maximize coverage and efficiency within assigned territory
• Submit activity reports, call logs, and sales updates as required by management
• Develop and maintain a territory sales plan and forecast
• Monitor customer buying patterns and identify growth opportunities
• Track and communicate competitive activity and market conditions

Customer Support and Operations

• Resolve customer concerns and issues promptly to maintain satisfaction and loyalty
• Deliver parts to customers as needed and support delivery logistics
• Collect payments on COD accounts and ensure proper handling of funds
• Utilize CRM and mobile tools to manage customer interactions and sales activities
• Maintain a professional appearance and represent the Company positively in all interactions

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates in both an office and field environment, with frequent customer interaction, extensive driving, and regular exposure to warehouse and shop environment. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or GED required
• Intermediate to advanced computer skills with fundamental computer operations, spreadsheets, database, e-mail, and CRM software
• Prior sales experience preferred
• Two years of experience in the heavy-duty truck or related parts industry preferred

Skills Required

• Ability to read, analyze, and interpret general business materials, technical documents, and parts catalogs
• Ability to communicate effectively in writing and verbally with customers, vendors, and internal teams
• Strong customer service and relationship-building skills
• Basic mathematical ability including calculating discounts, percentages, and pricing structures
• Effective listening skills with the ability to understand customer needs and respond appropriately
• Problem-solving skills with the ability to resolve customer concerns in a timely manner
• Ability to prioritize tasks, manage time efficiently, and work independently in the field
• Strong organizational skills with attention to detail and follow-through
• Ability to adapt to changing customer needs, market conditions, and business priorities

Certificates, Licenses, and Registrations

• Valid driver's licenses and ability to meet Company insurability requirements

Travel

• Frequent travel within assigned territory required (majority of time spent in the field)
• Occasional overnight travel may be required for training, customer visits, or Company events

Midwest Peterbilt Group Benefits

• Health, Dental, and Vision Insurance
• Flex Spending Accounts (FSA)
• 401(k) with Employer Matching
• Paid Holidays and PTO
• Tool Insurance
• Life Insurance
• Hospital and Critical Care Plans
• Short and Long-term disability programs
• IDShield and LegalShield Services

Additional Job Board Information

• Midwest Peterbilt Group is an equal opportunity employer
• All applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws

Company Information

Founded in 1954, Sioux City Truck Sales, Inc. has grown from a small Diamond-T Truck dealership into the exclusive Midwest Peterbilt Group (MPG), a network of Peterbilt truck dealerships across Iowa and Nebraska with locations in Sioux City, Des Moines, Council Bluffs, Norfolk, Lincoln, Omaha, and O'Neill. We offer premium trucks, parts, and service as well as wreck repairs and restoration services through MPG Collision Centers, Inc. (MPG CCI). And, we provide educational opportunities through the Midwest Diesel Tech Academy (MDTA).