Parts Order Specialist — Precise Fulfillment & Coordination

Kandi America; Dallas (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Kandi America is seeking a detail-oriented Parts Order Coordinator to support the daily operations of our parts department in Dallas, TX. This role focuses on processing parts sales orders, tracking open and backordered items, and coordinating with internal teams to ensure accurate, timely order fulfillment.

The ideal candidate will manage multiple orders, communicate effectively with customers and internal departments, and maintain meticulous records.

Qualifications

• Prior experience in order processing, customer service, warehouse operations, parts, or inventory preferred.
• Basic computer skills and ability to learn ERP systems.
• Strong attention to detail and good organizational skills.

Responsibilities

• Process daily parts sales orders accurately and efficiently in the ERP system.
• Review new and open orders and verify part numbers, quantities, inventory availability, and order information.
• Monitor open orders and backorders and follow up on outstanding or unfulfilled orders.
• Coordinate with the warehouse regarding order picking, fulfillment, missing parts, and inventory discrepancies.
• Review and follow up on assigned parts-related customer service cases, including missing, incorrect, damaged, or delayed parts.
• Check order history, inventory status, and tracking information to provide routine order and parts status updates.
• Update order status, case notes, and internal tracking records accurately and on time.
• Assist with routine order corrections, cancellations, inventory transfers, and other parts-related requests.
• Escalate unusual, long outstanding, or unresolved issues to the Parts Manager or appropriate department.
• Complete assigned daily order and case follow-up tasks and support other routine Parts Department operations as needed.

Skills

Order processing & accuracy

Customer service

ERP systems literacy

Tools

NetSuite

Job description

Kandi America is seeking a detail-oriented Parts Order Coordinator to support the daily operations of our parts department in Dallas, TX. This role focuses on processing parts sales orders, tracking open and backordered items, and coordinating with internal teams to ensure accurate, timely order fulfillment.

The ideal candidate will manage multiple orders, communicate effectively with customers and internal departments, and maintain meticulous records.