Parts Operations Manager, Canada

Hitachi ABB Power Grids; Mount Pleasant (Westmoreland County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave

Flexible work arrangements

Learning platforms

Career development

Job summary

Hitachi Energy Canada is seeking a Parts Operations Manager to oversee the Canadian Spare Parts organization, ensuring operational and financial performance aligned with North America strategy. You will drive customer satisfaction, on-time delivery, backlog management, and revenue realization across cross-functional teams including Sales, Service Ops, Supply Chain, and Finance.

You will lead a Canada-based Parts Operations team, implement standards, and spearhead digital transformation

Qualifications

• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or related field.
• Five to seven years of experience in Spare Parts Management, Aftermarket Services, Supply Chain, Inventory Planning, Customer Fulfillment, or Operations Management.
• Minimum three years of leadership experience managing and developing teams.
• Solid SAP knowledge, including MRP, Service Orders, Sales Orders, MTO, Inventory Management, Material Master Data, and related business processes.

Responsibilities

• Oversee operational and financial performance of the Canadian Spare Parts organization.
• Coordinate material planning, order execution, and delivery activities.
• Lead the Parts Operations team with clear performance expectations and development plans.
• Ensure customer on-time delivery, backlog execution, and revenue realization.
• Implement North America Spare Parts standards and continuous improvement programs.

Skills

Leadership

Cross-functional collaboration

Demand planning

Analytical thinking

Education

Bachelor's degree in Engineering or related field

Tools

SAP

MRP

Service Orders

Sales Orders

Inventory Management

Material Master Data

Job description

As the Parts Operations Manager, Canada, you will manage the Canadian Spare Parts organization and be accountable for its operational and financial performance. You will oversee customer satisfaction, delivery performance, backlog execution, inventory effectiveness, revenue realization, and operational excellence while aligning Canadian operations with the North America Spare Parts strategy and operating model. Working across Sales, Service Operations, Supply Chain Management, Procurement, Engineering, Project Management, Warehousing, Logistics, and Finance, you will support customer commitments, standardized processes, organizational development, and sustainable business growth.

How You'll Make an Impact

Manage the Canadian Parts Operations organization, including operational performance, financial results, customer satisfaction, employee engagement, and profitable growth.

Execute the North America Parts strategy and represent Canada in operational reviews, strategic initiatives, performance management, and business transformation activities.

Coordinate material planning, order execution, and delivery activities supporting projects, outages, modernization programs, and emergency response requirements.

Manage and develop the Parts Operations team through clear performance expectations, development plans, succession strategies, and effective resource allocation.

Oversee customer on-time delivery, backlog execution, revenue conversion, demand forecasting, inventory planning, replenishment, and material availability.

Implement North America Spare Parts standards, operating procedures, governance models, performance metrics, and continuous improvement programs across Canada.

Support digital transformation, process automation, reporting, and process harmonization across multiple business units.

Use SAP, dashboards, performance metrics, and operational data to improve visibility, forecasting, planning, risk mitigation, and performance improvement.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field. An equivalent combination of education and relevant experience may be considered.

Five to seven years of experience in Spare Parts Management, Aftermarket Services, Supply Chain, Inventory Planning, Customer Fulfillment, or Operations Management.

Minimum three years of leadership experience managing and developing teams.

Sound understanding of demand planning, order management, inventory management, procurement, logistics, project support, and service supply chain processes, along with experience managing customer delivery performance and operational execution. Solid SAP knowledge, including MRP, Service Orders, Sales Orders, MTO, Inventory Management, Material Master Data, and related business processes.

Ability to travel up to twenty percent within Canada and North America.

More About Us

At Hitachi Energy, you can develop your capabilities while contributing to work that supports the future of energy.

Opportunities to work on innovative technologies shaping the future of energy

A collaborative environment with experienced professionals

Access to learning platforms and career development programs

Attractive health and retirement benefits

Paid leave and flexible work arrangements

Location Mount Pleasant, Pennsylvania, United States of America;
Stoney Creek, Ontario, Canada

Job type Full time

Work arrangement Hybrid

Experience Management

Job function Production & Skilled Trades

Contract Regular

Publication date 2026-09-21

Reference number R0143464

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.