Parts Operations Lead: Inventory & Customer Service

NationaLease; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

PTO

Sick time

Paid holidays

401(k) match

Medical, dental, and vision insurance

Company-paid life insurance

Supplemental insurance options

Employee referral bonus

Team-focused workplace

Job summary

Bentley Truck Services, Inc. in Allentown, PA is seeking a hands-on Parts Manager to lead the Parts team and ensure efficient daily operations. You will manage inventory, assist customers and technicians, and handle parts sourcing and estimates while supporting service operations.

The role requires strong leadership in a hands-on environment, forklift experience, and a commitment to accuracy, safety, and exceptional customer service. Competitive compensation and benefits are offered.

Qualifications

• Parts, inventory, or management experience preferred.
• Strong inventory control and organizational skills.
• Excellent customer service and communication skills.
• Comfortable using computers, inventory systems, and spreadsheets.
• Strong problem-solving and decision-making abilities.
• Ability to lead by example in a hands-on environment.
• Forklift experience is a plus.

Responsibilities

• Lead daily Parts operations and support team members as needed.
• Assist customers and technicians in identifying and sourcing the correct parts.
• Prepare parts estimates and process customer orders.
• Manage inventory, cycle counts, stock orders, and inventory accuracy.
• Receive, inspect, label, package, and organize incoming parts.
• Pull parts for work orders and prepare orders for pickup, delivery, or shipment.
• Source hard-to-find parts and place emergency orders when necessary.
• Process warranty returns and maintain required paperwork.
• Communicate with customers, vendors, suppliers, and other departments.
• Monitor inventory, dead stock, and other Parts Department reports.
• Stay current on new products, product updates, and vendor information.
• Identify opportunities to improve processes, productivity, and customer service.
• Maintain a clean, organized, and safe department.
• Follow all company, OSHA, and safety requirements.
• Operate a forklift and assist with hands-on tasks as needed.

Skills

Parts management

Inventory control

Customer service

Computer systems

Problem solving

Leadership

Forklift

Tools

Inventory software

Job description

Bentley Truck Services, Inc. in Allentown, PA is seeking a hands-on Parts Manager to lead the Parts team and ensure efficient daily operations. You will manage inventory, assist customers and technicians, and handle parts sourcing and estimates while supporting service operations.

The role requires strong leadership in a hands-on environment, forklift experience, and a commitment to accuracy, safety, and exceptional customer service. Competitive compensation and benefits are offered.