Parts Operations Lead - Hands-On Manager (Allentown)

Bentley-Truck-Services,-Inc; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

PTO, sick time, and paid holidays

Generous 401(k) match

Medical, dental, and vision insurance

Company-paid life insurance

Supplemental insurance options

Employee referral bonus

Supportive, team-focused workplace

Job summary

Bentley Truck Services, Inc. in Allentown, PA is seeking a hands-on Parts Manager to lead the Parts team and keep daily operations running smoothly.

You will manage inventory, assist customers and technicians, prepare quotes, and ensure accurate parts availability. The role requires forklift operation and a proactive approach to process improvements in a collaborative, safety-conscious environment.

Qualifications

• Experience in parts, inventory control, and customer service.
• Comfortable using computer systems and spreadsheets.
• Forklift experience is a plus.

Responsibilities

• Lead daily Parts operations and support team members as needed.
• Assist customers and technicians in identifying and sourcing the correct parts.
• Prepare parts estimates and process customer orders.
• Manage inventory, cycle counts, stock orders, and inventory accuracy.
• Receive, inspect, label, package, and organize incoming parts.
• Pull parts for work orders and prepare orders for pickup, delivery, or shipment.
• Source hard-to-find parts and place emergency orders when necessary.
• Process warranty returns and maintain required paperwork.
• Communicate with customers, vendors, suppliers, and other departments.
• Monitor inventory, dead stock, and other Parts Department reports.
• Stay current on new products, product updates, and vendor information.
• Pick up and deliver parts locally as needed.
• Identify opportunities to improve processes, productivity, and customer service.
• Maintain a clean, organized, and safe department.
• Follow all company, OSHA, and safety requirements.
• Operate a forklift and assist with hands-on tasks as needed.

Skills

Parts management

Inventory control

Customer service

Communication

Forklift operation

Tools

Inventory software

Spreadsheets

Job description

Bentley Truck Services, Inc. in Allentown, PA is seeking a hands-on Parts Manager to lead the Parts team and keep daily operations running smoothly.

You will manage inventory, assist customers and technicians, prepare quotes, and ensure accurate parts availability. The role requires forklift operation and a proactive approach to process improvements in a collaborative, safety-conscious environment.