Parts Manager: Lead Inventory & Customer Service

Bentley Truck Services - Logan Township; Allentown (Lehigh County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

PTO, sick time, and paid holidays

Generous 401(k) match

Medical, dental, and vision insurance

Company-paid life insurance

Supplemental insurance options

Employee referral bonus

Supportive, team-focused workplace

Job summary

Bentley Truck Services - Logan Township is seeking a hands-on Parts Manager in Allentown, PA to lead our Parts team, manage inventory and drive parts sales while delivering excellent customer service. The role involves collaboration with Service, customers, vendors, and management, plus forklift operation and hands-on tasks as needed.

The ideal candidate will have parts/inventory or management experience, strong organizational skills, and proficiency with inventory systems and spreadsheets.

Qualifications

• Experience in parts, inventory, or management roles is preferred.
• Strong customer service and communication skills are essential.
• Ability to lead in a hands-on environment with a team.

Responsibilities

• Lead daily Parts operations and support team members.
• Assist customers and technicians in identifying and sourcing parts.
• Prepare parts estimates and process customer orders.
• Manage inventory, cycle counts, stock orders, and accuracy.
• Receive, inspect, label, package, and organize incoming parts.
• Pull parts for work orders and prepare for pickup/delivery.
• Source hard-to-find parts and emergency orders when needed.
• Process warranty returns and maintain paperwork.
• Communicate with customers, vendors, and other departments.
• Monitor inventory and identify process improvements.
• Stay current on products, updates, and vendor information.
• Operate forklift and assist with hands-on tasks as needed.

Skills

Customer service

Inventory control

Leadership

Problem solving

Forklift readiness

Computer literacy

Tools

Inventory software

MS Excel

Forklift operation

Job description

Bentley Truck Services - Logan Township is seeking a hands-on Parts Manager in Allentown, PA to lead our Parts team, manage inventory and drive parts sales while delivering excellent customer service. The role involves collaboration with Service, customers, vendors, and management, plus forklift operation and hands-on tasks as needed.

The ideal candidate will have parts/inventory or management experience, strong organizational skills, and proficiency with inventory systems and spreadsheets.