Parts Manager

Colonial Group; Springfield (MA); Híbrido; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Colonial Group seeks a Parts Manager to lead the parts department, drive sales, and supervise staff in a fast-paced automotive/trucking environment. You will plan budgets, manage inventory, and ensure safety and regulatory compliance while delivering strong customer service.

Responsibilities include cross-department collaboration, reporting financials, and implementing training programs to meet company goals and customer expectations.

Qualificações

• Minimum high school diploma or GED equivalent.
• Minimum 5-7 years of trucking/automotive management experience.
• Valid driver’s license and satisfactory MVR.

Responsabilidades

• Oversee overall performance of the parts department.
• Supervise personnel: interview, hire, train, discipline, and evaluate.
• Train staff on policies, procedures, safety, and company goals.
• Motivate staff to deliver high levels of customer service.
• Prepare annual marketing and budget plans; set price levels.
• Identify customer needs and propose suitable solutions.
• Maintain safety and regulatory compliance across operations.
• Develop inventory control systems and monitor accuracy.
• Communicate goals daily/weekly/monthly within Parts Department.
• Foster collaboration with other dealership departments.
• Handle additional duties as assigned by manager.

Conhecimentos

Sales goals

High school diploma

Management experience

Valid driver’s license

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Job Responsibilities for Parts Manager:

• Responsible for the overall performance of the parts department.
• Perform supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
• Train employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
• Work to motivate all parts personnel to provide high levels of customer service.
• Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
• Recommend solutions to customer needs, based on customer interests.
• Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
• Identify prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Develop, Implement, and maintain a system of inventory control and monitor accuracy.
• Communicating goals daily, weekly, and monthly with Parts Department.
• Foster cohesion between the parts department and other dealership departments.
• Other duties assigned by manager.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Employee Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor department productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote parts training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.

Required Skills for Parts Manager:

• Consistent track record of successfully meeting and exceeding sales goals
• Minimum high school diploma or GED equivalent required
• Minimum 5-7 years of trucking/automotive management experience
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

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