Parts Manager

Linder Industrial Machinery; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company in Raleigh, NC seeks a Parts Department Manager to lead internal and external parts sales, transfers, inventory control, warehousing, shipping, and receiving, and to oversee daily administrative functions of the parts department.

The role requires a High School diploma or GED, 3-5 years related experience, and strong computer and interpersonal skills to maintain relationships with customers and optimize parts operations. Prior parts experience is a plus.

Qualifications

• High School diploma or GED required.
• 3-5 years related experience in parts or service.
• Proficient computer skills required.
• Excellent interpersonal skills and customer service mindset.
• General knowledge of maintenance repair, parts department, sales, and equipment ownership.

Responsibilities

• Recommends and implements measures to enhance customer service and elevate performance of Parts Department.
• Develops and maintains good working relationships with internal and external customers.
• Maintains and reviews parts business practices and procedures, ensuring effective communication and flow within parts department.
• Interacts with Inventory Control Manager to ensure proper parts sales coverage and inventory levels.
• Promotes Parts revenue by ensuring local Parts activities focus on corporate initiatives and market programs.
• Routinely analyzes business flow and adjusts employee schedules to meet business needs.
• Reviews Parts Department KPI and makes adjustments to improve metrics.
• Ensures Parts Department staff is adequately trained.
• Promotes and adheres to all Safety regulations and policies.
• Performs annual employee reviews.
• Other duties as requested by management.

Skills

Computer skills

Interpersonal skills

Parts knowledge

Maintenance knowledge

Education

High School diploma or GED

3-5 years related experience

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Description

Manages and coordinates activities of Parts Department staff – to include internal and external parts sales, transfers, inventory control, warehousing, shipping, and receiving, order processing and administrative functions. Ability to delicate daily functions of the parts department.

Responsibilities

• Recommends and implements measures to enhance customer service and elevate performance of Parts Department
• Develops and maintains good working relationships with both internal and external customers, utilizes conflict resolution and problem-solving skills to resolve issues
• Maintains and reviews parts business practices and procedures, ensuring effective communication and flow within parts department
• Interacts with Inventory Control Manager to ensure proper parts sales coverage and inventory levels
• Promotes Parts revenue by ensuring local Parts activities focus on Corporate initiatives and market programs
• Routinely analyzes business flow and adjusts employee schedules to meet the business needs as required
• Reviews Parts Department Key Performance Indicators (KPI) and makes necessary adjustments to improve metrics
• Ensures Parts Department staff is adequately trained
• Promotes and adheres to all Safety regulations and policies
• Performs annual employee reviews
• Other duties as requested by management

Education/Experience/Skill

• High School diploma or GED
• 3-5 years related experience
• Equivalent combination of education and experience
• Proficient computer skills
• Excellent interpersonal skills
• General knowledge of maintenance repair, parts department, sales, equipment ownership
• Equipment parts experience a plus

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.