Parts Manager

MarineMax Services Inc; Quincy (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

MarineMax is seeking a Parts Manager to lead the parts and accessories department, overseeing inventory, vendor relations, and staff. You will drive parts sales while delivering exceptional customer service and maintaining accurate records in IDS.

Key duties include cycle counts, physical inventories, pricing negotiations, and mentoring Parts Consultants to maximize profitability and turnover.

Qualifications

• Experience managing parts inventory and staff in a retail/marine environment.
• Strong customer service focus and problem solving.
• Ability to negotiate with vendors and manage vendor relationships.

Responsibilities

• Oversee parts and accessories department operations.
• Manage inventory levels and cycle counts; maintain records in IDS.
• Assist customers by phone, internet, and in person with quotes and sales.
• Coordinate with Service Manager and technicians to ensure timely parts delivery.
• Hire, train, and monitor performance of Parts Consultants.
• Maintain orderly work area and ensure safety compliance.

Skills

Customer service

Communication

Negotiation

Inventory management

Vendor relations

Tools

IDS

eBay

Job description

OVERVIEW: The Parts Manager is responsible for overseeing the parts and accessories department. The parts manager oversees inventory management and vendor relationships. The position also includes selling marine equipment and supplies such as fixtures, pumps, instruments, cordage, paints, motor parts, and water sport equipment. The Parts Manager provides exceptional customer service and oversees parts and accessories staff.

KEY TASKS:

• Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts’ needs
• Acts as a liaison between the parts department and other store operations.
• Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.
• Negotiate competitive pricing with vendors and manufacturers when necessary.
• Adhere to established policy for special ordering of parts.
• Maintain accurate records of sales, inventory and orders through IDS.
• Utilize e-bay to reduce parts that are obsolete/over aged to reduce inventory costs
• Performing weekly cycle counts to maximize inventory accuracy
• Coordinate and execute a physical inventory bi-annually
• Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.
• Hire, train, motivate and monitor performance of Parts Consultants.
• Assist customers by phone, internet, and in person with price quotes and parts sales.
• Maintain an orderly, clean, and professional area.
• Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.
• Update and maintain the MSDS Online database, keeping it current at all times.
• Update and maintain the Hazard Communication written plan, keeping current at all times.
• Assist with/conduct team member safety training as related to Hazard Communication.
• Other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Timeliness and accuracy of paperwork and reports
• Competitive price negotiations with vendors and suppliers

*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.