Accessories Consultant

SkipperBud's; City of Pewaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

SkipperBud's in Pewaukee, Wisconsin is seeking an Accessories Consultant responsible for supporting the Parts Manager and ensuring smooth operation of the accessory department. Key tasks include assisting customers with safety gear, managing inventory, and providing excellent customer service. The ideal candidate will engage with customers professionally while tracking sales and maintaining product catalogs. This role emphasizes effective communication and positive relationships with both customers and vendors.

Responsibilities

• Provide customer service and support to the Parts Manager and parts staff.
• Perform stocking, receiving, and inventory control functions.
• Assist customers with safety gear, water toys, life jackets, and parts.
• Track boat delivery sales and market to sold boat customers.
• Maintain accurate paperwork and parts files.

Job description

OVERVIEW:

The Accessories Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing customer service and ensuring the smooth operation of the accessory department through receiving, stocking, selling, promoting, distributing equipment and parts to customers and to other departments.

KEY TASKS:

• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Assist customers by outfitting them correct safety gear, water toys, life jackets, etc.
• Track new/used boat delivery sales, selling and marketing to each sold boat customer.
• Sort and place materials and accessories/parts on racks, shelves, or in bins.
• Enter accessories/parts inventory information through use of company software.
• Place price tags as appropriate on merchandise.
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager and Operations Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Place orders for special order parts as required.
• Inform technicians and customers of arrival of special order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned.

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Accurate paperwork and parts files
• Communicate effectively with internal and external customers about products
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Up-to-date catalogs and parts brochures

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.