Parts Manager

MarineMax Brand; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

MarineMax is seeking a Parts Manager to oversee the parts and accessories department and lead inventory management and vendor relations. The role emphasizes exceptional customer service and staff supervision across the parts team.

The candidate will handle pricing negotiations, maintain accurate records, and coordinate with the Service department to ensure timely parts support for work orders. A strong focus on safety and process improvement is required to sustain operational efficiency.

Qualifications

• Oversee parts department operations including inventory and staff
• Provide exceptional customer service across channels
• Negotiate with vendors and manage vendor relationships

Responsibilities

• Hire, train, and evaluate parts department staff
• Assist customers by phone, online, and in person with parts needs
• Maintain accurate records of sales, inventory and orders
• Monitor inventory levels and optimize turnover
• Coordinate with Service department to ensure timely parts for work orders
• Manage pricing and supplier negotiations when needed
• Conduct regular cycle counts and bi-annual physical inventory
• Ensure adherence to safety and Hazard Communication policies
• Maintain a clean, organized parts area and proper MSDS documentation
• Generate reports on sales, expenses, and inventory to meet profit goals
• Support safety programs and participate in team member training

Skills

Leadership

Inventory management

Customer service

Vendor relationships

Tools

IDS

MSDS Online

Job description

OVERVIEW:

The Parts Manager is responsible for overseeing the parts and accessories department. The parts manager oversees inventory management and vendor relationships. The position also includes selling marine equipment and supplies such as fixtures, pumps, instruments, cordage, paints, motor parts, and water sport equipment. The Parts Manager provides exceptional customer service and oversees parts and accessories staff.

KEY RESPONSIBILITIES:

• Hire, train, motivate, coach, monitor and evaluate the performance of parts department team members.
• Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts needs
• Acts as a liaison between the parts department and other store operations.
• Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.
• Negotiate competitive pricing with vendors and manufacturers when necessary.
• Adhere to established policy for special ordering of parts.
• Maintain accurate records of sales, inventory and orders through IDS..
• Perform weekly cycle counts to maximize inventory accuracy
• Coordinate and execute a physical inventory bi-annually
• Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.
• Assist customers by phone, internet, and in person with price quotes and parts sales.
• Maintain an orderly, clean, and professional parts area.
• Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.
• Update and maintain the MSDS Online database, keeping it current at all times.
• Update and maintain the Hazard Communication written plan, keeping current at all times.
• Assist with/conduct team member safety training as related to Hazard Communication.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Other duties as assigned

PHYSICAL REQUIREMENTS:

Physical requirements for a Parts Manager are physically demanding, focusing on stamina, heavy lifting, and the ability to work in awkward, cramped positions. Key physical demands include:

• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs.
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Timeliness and accuracy of paperwork and reports
• Competitive price negotiations with vendors and suppliers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.