Parts Information Specialist

Caterpillar Brazil; Peoria (IL); On-site; USD 72,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Tuition Reimbursement

Job summary

Caterpillar Inc. in Peoria, IL is seeking a Parts Information Specialist to support aftersales and PSLD initiatives.

You will design, create, and maintain technical parts information for Caterpillar products, ensuring accuracy and adherence to standards as part of a team serving dealers and customers. In this role, you will collaborate with engineers and service personnel, utilize ERP data, and contribute to continuous improvement.

Qualifications

• Customer focus to align solutions with client needs.
• Data gathering & analysis using tools to synthesize information.
• Service excellence to meet and exceed customer expectations.
• Effective communications to convey ideas clearly to stakeholders.
• Relationship management to maintain healthy client/vendor/peer ties.
• Technical excellence to develop solutions for technical challenges.

Responsibilities

• Creates and revises technical parts information for new product introduction, continuous process improvement, and revision timelines.
• Ensures all parts information is created accurately per standards and participates in process improvement efforts.
• Utilizes engineering data to confirm part numbers, part names, and quantities for Caterpillar users.

Skills

Customer focus

Data gathering

Service excellence

Effective communications

Relationship management

Technical excellence

Education

Bachelor's degree

Tools

EDS

Teamcenter

HVC/PRWB

Reading prints

Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. The Parts Information Specialist designs, creates and maintains technical parts information for company products. Caterpillar Parts Authors are a critical team member working to provide best in class parts information to Caterpillar dealers and customers.

Additional Information:

Location: Peoria, IL (United States) Required Travel: Less than 10% (Domestic) Relocation Assistance Offered: None US Work Sponsorship Offered: None

What You Will Do:

• Creates and revises technical parts information in support of new product introduction, continuous process improvement, and revision timelines.
• Ensures all parts information is created accurately per standards and participates in process improvement efforts.
• Utilizes engineering data to confirm part numbers, part names, and quantities for Caterpillar users.

What You Have (Basic Requirements):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Top Candidates Will Have:

• Bachelor's degree
• 2-4 years of work experience at Caterpillar or in a similar role
• Experience with Caterpillar systems like EDS, Teamcenter, HVC/PRWB or reading prints

What You Will Get:

This is Caterpillar - creating and delivering world-class components and solutions superior to the competition.

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$72,360.00 - $108,540.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

These benefits also apply to part-time employees.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

There's more to work at Caterpillar than just the work itself.

We hire smart, friendly people and it shows in our culture.

We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work.

We make sure our employees feel continuously challenged while also supported.

We provide professional growth opportunities, including leadership programs.

We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee's contribution.

Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.