Parts Expert: High-Volume Customer Solutions

Parts Town; Chicago (IL); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and 
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Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health, dental and vision insurance

401k with match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town in Illinois is seeking a Customer Solutions Specialist (Parts Expert) to join a high-volume call and email support team. You will assist with pricing, quotes, parts identification, shipping, tracking, and returns, delivering top-notch service and accurate information.

Ideal candidates have at least 1 year of customer service experience, excellent communication, and strong MS Office skills. The role offers a hybrid work schedule and a comprehensive benefits package.

Qualifications

• At least 1 year of experience in a face-to-face or over the phone customer service role.
• Stellar organizational and multi-tasking skills.
• Able to handle a high volume of calls while maintaining a friendly demeanor.
• Proficient in English (written and spoken); bilingual is a plus.

Responsibilities

• Handle a high volume of inbound customer interactions daily (50-70 calls, emails) while delivering exceptional service.
• Process requests: order entry, status updates, part number identification, pricing and returns.
• Collaborate with customers, manufacturers, and internal teams to meet customer needs.

Skills

Customer service

Communication

English proficiency

Bilingual (plus)

MS Office

Tools

MS Office

Job description

Parts Town in Illinois is seeking a Customer Solutions Specialist (Parts Expert) to join a high-volume call and email support team. You will assist with pricing, quotes, parts identification, shipping, tracking, and returns, delivering top-notch service and accurate information.

Ideal candidates have at least 1 year of customer service experience, excellent communication, and strong MS Office skills. The role offers a hybrid work schedule and a comprehensive benefits package.