Parts Expert

Transwest Trucks; Saint Michael (MN); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(K) with company match

HSA/FSA

Paid Time Off

Holidays

Employee Car Discount Program

Job summary

Transwest Trucks in Minnesota is hiring a Parts Expert to drive parts sales, answer calls, and manage orders with a strong emphasis on customer service. The role requires excellent communication, multitasking, and problem-solving skills to ensure accurate order processing and customer satisfaction.

The position offers a comprehensive benefits package, competitive pay, and growth opportunities within a team-focused environment.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Customer service skills and multitasking abilities required.
• Ability to pass background checks and drug screen.
• Detail oriented with quick thinking and emotional intelligence.

Responsibilities

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and suggest improvements.
• Learn and educate others on relevant policies and procedures.

Skills

Customer Service Skills

Multitasking Skills

Conflict Resolution Skills

Detail Oriented

Quick Thinking

Emotional Intelligence

Verbal & Written Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

We're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and make suggestions for improvement.
• Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.
• Maintain familiarity with all inventory products and merchandising programs and ordering systems.
• Provide troubleshooting support and service.
• Process orders in a timely and accurate manner.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail Oriented
• Quick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $34.00 an Hour
• Reports To: Parts Manager
• Shift: 1st Shift
• Closing Date: Open Until Filled

#TW