Parts Expert

Transwest, Inc.; Saint Michael (MN); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Transwest, Inc. in Saint Michael, MN is seeking a Parts Expert to drive parts sales, answer calls, and manage orders with a strong focus on customer satisfaction.

The role requires the ability to learn policies, maintain inventory knowledge, and provide reliable service in a fast-paced environment. The ideal candidate will have a high school diploma or equivalent, a valid driver's license and clean MVR, excellent communication skills, and the ability to multitask and adapt to shifts as needed.

Qualifications

• Excellent written and verbal communication skills.
• Multitasking and customer service skills required.
• Ability to pass a general abilities assessment and background/drug screen.

Responsibilities

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and make suggestions for improvement.
• Learn and educate others about relevant policies and procedures.
• Maintain familiarity with inventory products and merchandising programs.
• Provide troubleshooting support and service.
• Process orders promptly and accurately.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Skills

Communication

Multitasking

Customer service

Conflict resolution

Attention to detail

Quick thinking

Emotional intelligence

Computer literacy

Shift flexibility

Education

High school diploma or equivalent

Job description

# Parts ExpertFull-TimeSt. Michael, MNPartsApply Now## DescriptionWe're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.**Why join the Transwest Team?*** Exceptional Leadership* Beautiful, Updated & Clean Environment* Competitive PTO & Benefits Packages* Company Training* Opportunities for Advancement* Quick & Efficient Interview Process**We offer a full benefits package for eligible employees including:*** Medical, Dental, and Vision Insurance* Life (Voluntary and Employer Paid) and Disability Insurance* 401(K) with company match beginning with your first contribution.* HSA and/or FSA* Paid Time Off, Sick Time, and Company Paid Holidays* Employee Car Discount Program**Essential Duties & Responsibilities:*** Drive parts sales.* Answer incoming calls.* Follow-up on orders.* Respond to customer inquiries.* Provide information and updates.* Record departmental data and make suggestions for improvement.* Document customer quality issues and make suggestions for improvement.* Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.* Maintain familiarity with all inventory products and merchandising programs and ordering systems.* Provide troubleshooting support and service.* Process orders in a timely and accurate manner.* Set an example of professionalism and positivity.* Maintain an orderly and safe working environment.* Additional duties as assigned.**Work Environment & Physical Abilities:*** Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.* This position may require standing, balancing, bending or stooping for prolonged periods of time.* This position requires corrected vision and hearing within normal range.* This position requires the ability to work under stressful conditions or irregular hours.**Required Education, Experience, Knowledge & Skills:*** High school diploma or equivalent.* Valid driver's license and MVR in good standing.* Excellent written and verbal communication skills.* Multitasking Skills* Customer Service Skills* Conflict Resolution Skills* Detail Oriented* Quick Thinking* Emotional Intelligence* Computer Efficiency* Ability to work any shift if needed.* Ability to successfully complete a general abilities assessment.* Ability to pass a post-offer background check, physical and drug screen.**Preferred Education, Experience, Knowledge & Skills:*** Previous experience in a similar role.* Knowledge of diesel engines, gas engines, drive train and suspension.* Heavy and medium duty truck industry experience.**Job Details:*** Type: Hourly* Compensation Range: $26.00 to $34.00 an Hour* Reports To: Parts Manager* Shift: 1st Shift* Closing Date: Open Until Filled