Parts Expeditor

cbroextcx; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Disability coverage

Paid time off

Job summary

Cleveland Brothers Equipment Co., Inc. seeks a Parts Expeditor to support customers and technicians across our Cat parts network. You will process quotes, place orders with Cat and allied vendors, and keep the CRM updated with accurate customer and equipment data.

The role requires a high school diploma or equivalent, plus related experience. A mechanical aptitude and knowledge of Cat parts delivery are highly valued.

Qualifications

• High school diploma or equivalent plus 3 years related experience or an equivalent combination.
• Strong communication and interpersonal skills are essential.
• Mechanical aptitude and knowledge of Cat parts delivery process preferred.

Responsibilities

• Provide quotes and process for Cat and allied vendors to customers.
• Order parts promptly to complete work orders and dispatch technicians.
• Support service and sales teams with parts knowledge and availability.
• Communicate order status with service manager and coordinator.
• Advise customers on substitution when replacements are unavailable.
• Maintain accurate CRM records for customers and equipment.

Skills

Self-starter

Analytical abilities

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

3 years related experience

Tools

CRM system

Truck parts knowledge

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Expeditor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Position Summary

Provide superior level of support to customers throughout CBE Territory. Provide superior level of support to Service Department and Technicians. Work with customers and technicians to determine the best solution to parts needs. Provide support in identifying Caterpillar and Allied vendor parts needs for customers and CBE technicians.

Primary Responsibilities

• Provide quotes and process for Cat and allied vendors to customer.
• Support all shop operations by ordering parts within a timely manner to complete work orders and technician dispatch.
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force.
• Communicate with supervisor, service manager and service coordinator on order status of back ordered parts.
• Advise customer on substitution of part when replacement is not available
• Maintain accurate customer and equipment information in the CRM
• Keep customers informed of new parts, services available,and dealer merchandising programs.
• Maintain an orderly hold area.
• Verify all parts are received to meet repair schedule by checking orders in hold area.

Requirements

• Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
• Thorough knowledge of Truck applications and parts
• Motivated self-starter with the ability to work independently with little or no supervision.
• Considerable analytical abilities in interpreting pricing,schedule,and delivery requirements
• Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity ,priorities and time schedule deadlines

Performance Measures

• Number of customer returns
• Customer orders
• Order completeness
• Customer satisfaction/loyalty
• Close rate
• Lost sale reporting

Education/Experience

Individual should have a high school diploma or equivalent; three years related experience and/or training; or equivalent combination of education and experience.
Individual should have above average communication skills as well as a mechanical aptitude
Medium/Heavy Truck Parts Specialist Certification a plus but not required

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.