Parts & Equipment Operations Analyst: Process & Training Lead

Sealed Air; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air in Charlotte, NC is seeking an experienced Parts & Equipment Operations Analyst to drive process improvement, training governance, and daily reporting for the CS team. You will partner with CS leadership, IT, Finance, Sales, and Operations to elevate performance and standardize SOPs.

You will own onboarding and training for new CS hires, maintain PowerBI reports, and support cross-functional initiatives and system upgrades to optimize operations.

Qualifications

• Experience in customer service, operations, or a process-focused role.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proficiency in Microsoft Office Suite and comfort learning new systems and tools.

Responsibilities

• Lead process optimization and continuous improvement initiatives specific to Parts & Equipment operations.
• Identify inefficiencies in workflows and develop actionable solutions in collaboration with CS leadership.
• Document and standardize improved processes through SOP creation and governance.
• Monitor process adherence and recommend adjustments as the team and business evolve.
• Serve as the Parts & Equipment CS representative in company-wide initiatives including system upgrades and IT projects.
• Evaluate proposed changes and communicate impact to CS leadership; partner with IT on improvement projects (SAP, Cisco Finesse, PowerBI).
• Own onboarding and training for new CS hires, including materials and structured training plans.
• Maintain and update training documentation; create, maintain, and standardize SOPs across CS.
• Own daily operational reports in PowerBI and monitor data trends for CS leadership.
• Perform order accuracy audits, credit analyses, and MDG requests as needed; provide escalation support.
• Support back-office tasks during peak periods and manage ECO/part order changes.
• Collaborate with CS leadership, IT, Finance, Sales, Engineering, Operations, and HR as needed.

Skills

Process improvement

Data analysis

Project coordination

Communication

MS Office

Tools

SAP

PowerBI

Cisco Finesse

Job description

Sealed Air in Charlotte, NC is seeking an experienced Parts & Equipment Operations Analyst to drive process improvement, training governance, and daily reporting for the CS team. You will partner with CS leadership, IT, Finance, Sales, and Operations to elevate performance and standardize SOPs.

You will own onboarding and training for new CS hires, maintain PowerBI reports, and support cross-functional initiatives and system upgrades to optimize operations.