P&E Operations and Support Analyst

Sealed Air Corporation; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation is seeking a Parts & Equipment Operations Analyst to drive process improvements and operational excellence within the Customer Service team. You will own onboarding, training materials, and SOP governance while partnering with IT and CS leadership on initiatives such as SAP, Cisco Finesse, and PowerBI reporting.

You will collaborate across finance, IT, and field service to ensure accurate daily reports, identify trends, and implement standardized processes that boost

Qualifications

• Experience in customer service, operations, or a process-focused role.
• Strong analytical and problem-solving skills with ability to identify root causes and implement solutions.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proficiency in Microsoft Office Suite and comfort learning new systems and tools.

Responsibilities

• Lead process optimization and continuous improvement initiatives specific to Parts & Equipment operations.
• Identify inefficiencies in current workflows and develop actionable solutions with CS leadership.
• Document and standardize improved processes through SOP creation and governance.
• Own onboarding and training for new Customer Service hires and maintain training materials.
• Maintain and update SOPs and daily PowerBI-based reports for CS leadership.

Skills

Analytical skills

Problem solving

Communication skills

Multitasking

Microsoft Office

Tools

PowerBI

SAP

Cisco Finesse

Job description

Job Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Role Summary

The Parts & Equipment Operations Analyst serves as the dedicated process improvement, training, and operational support resource for the Parts & Equipment Customer Service team. This role is responsible for identifying and implementing process efficiencies, representing the team in crossfunctional initiatives, owning training and SOP governance, and managing daily operational reporting. The Analyst works closely with the Customer Service Manager and Lead to elevate team performance, ensure operational consistency, and drive continuous improvement specific to Parts & Equipment operations.

Key Responsibilities

Process Improvement

• Lead process optimization and continuous improvement initiatives specific to Parts &

Equipment Customer Service operations

• Identify inefficiencies in current workflows and develop actionable solutions in collaboration with CS leadership
• Document and standardize improved processes through SOP creation and governance
• Monitor process adherence and recommend adjustments as the team and business evolve

Cross-Functional Representation

• Serve as the Parts & Equipment Customer Service representative in company-wide initiatives including system upgrades, IT projects, and finance-led process changes
• Evaluate proposed changes through the lens of P&E operations and communicate impact to CS leadership
• Partner with IT to initiate and support improvement projects involving SAP, Cisco Finesse, PowerBI, and other tools used by the team
• Participate in cross-functional meetings and relay relevant updates to the CS team in a timely manner

Training & Team Development

• Own the onboarding and training process for new Customer Service hires, including development of training materials and structured training plans
• Conduct refresher training sessions for existing team members as processes evolve or performance gaps are identified
• Partner with CS leadership to identify training needs and develop targeted solutions
• Maintain and update training documentation to ensure accuracy and consistency SOP Governance
• Create, maintain, and standardize Standard Operating Procedures (SOPs) across the Customer Service team
• Ensure all SOPs reflect current processes and are accessible to team members
• Conduct periodic reviews of existing documentation to identify gaps or outdated content
• Own and maintain daily operational reports in PowerBI, ensuring accuracy and accessibility for the team
• Monitor reporting data for trends or anomalies and communicate findings to CS leadership
• Collaborate with IT and analytics teams to resolve reporting issues and implement enhancements

Back-Office & Quality Support

• Perform order accuracy audits and quality checks to ensure CS team adherence to established standards
• Manage credit analysis and MDG request submissions as needed
• Provide escalation support for complex customer or order-related issues
• Assist with back-office tasks during high-volume periods or team coverage gaps
• Manage/ Update ECO and replacement part order changes

Cross-Functional Partnerships

• Customer Service Leadership (Manager and Lead)
• Information Technology (IT)
• Finance
• Sales and Field Service teams
• Engineering and Operations
• Human Resources (as needed for training initiatives)

Qualifications

Required

• Experience in customer service, operations, or a process-focused role
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently with minimal supervision
• Proficiency in Microsoft Office Suite and comfort learning new systems and tools

Preferred

• Experience with SAP, PowerBI, or Cisco Finesse
• Background in process improvement, training, or project coordination
• Familiarity with Parts & Equipment or industrial customer service operations
• Experience creating SOPs or training documentation

Core Competencies

• Process Thinking - ability to see the big picture and design scalable, repeatable solutions
• Attention to Detail - high accuracy in reporting, documentation, and order management
• Collaboration - works effectively across teams and communicates with clarity
• Adaptability - comfortable navigating change and supporting a team through transitions
• Ownership - takes accountability for outcomes and follows through without being directed

Benefits And Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.