Parts Dispatcher - AN Ford Scottsdale

AutoNation; Scottsdale (AZ); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discounts

YouDecide deals

DRVPNK charity

Résumé du poste

AutoNation in Scottsdale, AZ seeks a Dispatcher to route deliveries, assign drivers, and manage loads using TMS software. The ideal candidate has at least 2 years of dispatcher experience, strong communication and problem-solving skills, and a clean driving record.

Responsibilities include monitoring routes and coordinating with Inside Sales and CSR teams to ensure on-time deliveries. Join a large automotive retailer with comprehensive benefits and a focus on operational excellence.

Qualifications

• High School diploma or equivalent.
• Two years’ experience as a Dispatcher.
• Excellent communication and problem-solving skills.
• Ability to adhere to policies and procedures.
• Working knowledge of Microsoft Office.
• Maintain good attendance.
• Valid in-state driver’s license and clean driving record.

Responsabilités

• Execute customer orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment.
• Monitor driver and vehicle performance via tracking software and address route issues.
• Assist drivers with load, paperwork, or invoice issues and communicate status to Inside Sales.
• Update TMS notes and inform CSR supervisor of changes.
• Supervise all drivers and adjust routes as needed for absentee drivers.
• Ensure shipments depart on time and according to schedule.
• Handle delay times and communicate with customers and teams.
• Assist with accident reporting and investigation.
• Communicate operation status to supervisor.
• Other duties as assigned.

Connaissances

Dispatcher experience

Communication skills

Problem-solving

Driving coordination

Formation

High School diploma or equivalent

Outils

Microsoft Office

Description du poste

The AutoNation or ACP Auto Parts, LLC. Dispatcher is responsible for routing deliveries, interacting with drivers (company and/or third-party), assigning routes, maintaining an on-time delivery schedule, using TMS software, handling customer delivery inquiries, and communicating to drivers their duties for the day.Who Would I Interact With?Reports to the Parts Manager or ACP Auto Parts Warehouse Manager / Director. Interacts with region and corporate management Team members, customers, drivers, salespeople and other store Team members.What are the day-to-day responsibilities?Execute customer orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment.Assist drivers in checking for damaged parts, returns, cores and with open invoices (invoice to cashier).Monitor driver and vehicle performance while in route through automated tracking software, including route issues and potential Hours of Service constraints.Assist drivers with load, customer, or paperwork issues whenever required, including after or before normal business hours. Ensure shipments depart on time and according to schedule.Update Inside Sales Representatives regarding order status, including any issues that impact order requirements. Update the notes field in the TMS with such issues.Monitor, and address delay times on loads to determine if there were customer issues, driver and/or equipment problems, or other unforeseen circumstancesSupervise all drivers and adjust routes as needed for absentee drivers.Constantly monitor the delivery log for day with loaders and parts pullers.Adjust cut off times if needed and notify CSR supervisor about changes.Monitoring the fleet to ensure equipment is clean and maintained regularly.Assist with the completion of accident reporting and investigation.Communicate with direct supervisor regarding overall operation status and performance. Advise supervisor of issues or irregularities impacting the operation or the customer.Answer all operator/driver inquiries/problems in a quick and efficient manner.Other duties as assigned.What are the requirements for this job?High School diploma or equivalentTwo years’ experience as a DispatcherExcellent communication and problem-solving skillsAdhere to all policies and proceduresWorking knowledge of Microsoft OfficeMaintain good attendance.Valid in-state driver’s license and have and maintain an acceptable, safe driving recordㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.