Parts Director

Tri-County Truck Centers; Dearborn (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Tri-County Truck Centers seeks a Parts Director to manage operations across multiple locations. In this key role, you will oversee all parts departments to ensure efficiency and profitability, implement training programs, and foster strong customer relationships. A Bachelor's Degree and significant experience in a similar capacity are required, along with strong leadership skills.

Benefits

Competitive pay plan

Medical, Dental, Vision Insurance

401K Match

Life Insurance

Excellent paid training programs

Paid Time Off

Qualifications

• At least 10 years of experience in a supervisory role within the auto parts industry.
• Strong knowledge of parts operations and customer service.
• Capable of training and motivating staff effectively.

Responsibilities

• Manage multi-location operations and optimize profitability in parts departments.
• Oversee hiring, training, and performance monitoring of staff.
• Develop advertising strategies and maintain compliance with industry standards.

Skills

Inventory Management

Customer Relationship Management

Budget Administration

Education

Bachelor's Degree

Tools

Computerized Inventory Management Systems

MS Office

Job description

Every employee with Tri-County International Trucks is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and take great pride in our reputation. Our rapid growth and fast-paced environment make this an excellent place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

What We Offer:

• Competitive pay plan
• Medical, Dental, Vision Insurance
• 401K Match
• Life Insurance
• Closed on Sundays
• Excellent paid training program
• Paid Time Off

The Parts Director is responsible for managing an efficient and profitable operation of the parts departments across multiple locations.

The essential duties include, but are not limited to:

• Profitably grow all the departments you oversee.
• Oversee outside salespeople and develop new customers weekly.
• Develop advertising handouts and specials for outside salespeople and in-store displays.
• Maintain obsolescence as needed and suggest profitable disposal methods.
• Work knowledge of computerized inventory management systems, bar coding, and MS Office.
• Hire, train, motivate, and monitor the performance of parts department managers.
• Fill in for managers during training or vacation.
• Assist with inventories at all locations.
• Prepare and administer an annual operating budget for the parts departments.
• Forecast goals and objectives for the departments and employees, striving to achieve them.
• Prioritize customer satisfaction, ensuring courteous and respectful interactions.
• Maintain reporting systems required by management and manufacturers.
• Develop and train new hires for potential department head roles.
• Hold monthly department meetings and participate in staff and management meetings.
• Reduce employee turnover and increase productivity.
• Monitor department performance and follow duty lists.
• Promote teamwork within and across departments.
• Ensure compliance with federal, state, and local regulations affecting operations.
• Maintain good housekeeping policies at all locations.
• Ensure compliance with manufacturer warranty and policy procedures.
• This role involves multi-location visits on a regular basis.
• Build and maintain good relationships with customers to encourage repeat and referral business.
• Coordinate employee development and advanced training needs with managers.
• Handle customer complaints promptly according to dealership guidelines.
• Administer warranty claims, review policies, and ensure correct processing and communication.
• Develop parts pricing plans and recommend adjustments to management.
• Collaborate with parts and service managers to improve dealership profitability.
• This position may require working over 40 hours per week, Monday through Friday, 8:00 am to 5:00 pm, with Saturdays if needed.
• Establish relationships with vocational and technical schools for recruitment.
• Serve as liaison with factory representatives.
• Maintain a safe work environment and professional appearance.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience: Bachelor's Degree and/or 10 years of experience in a similar capacity.