Parts Department Supervisor

Oyster Harbors Marine; Osterville (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Job summary

Oyster Harbors Marine in Osterville, MA seeks an organized, customer-focused Parts Department Supervisor to lead our parts operation. You will manage inventory, procurement, vendor relationships, and support the service team and retail customers, delivering a first-class experience aligned with our values.

The role emphasizes leadership, process improvement, and collaboration across departments to drive profitability and ensure smooth daily operations.

Qualifications

• Minimum 3 years in a marine/auto parts leadership role preferred.
• Knowledge of boats, engines, marine systems, and parts is strongly preferred.
• Experience with marine manufacturers and vendors is a plus.
• Strong organizational skills with attention to detail.
• Proficient with inventory management systems and MS Office.

Responsibilities

• Supervise and manage daily operations of the Parts Department.
• Maintain accurate inventory levels through forecasting, ordering, and inventory management software.
• Manage parts receiving, storage, and distribution for service technicians and retail customers.
• Develop relationships with vendors and manufacturers to secure pricing, terms, and lead times.
• Provide parts support to the Service Department and for customer repairs.
• Lead retail parts sales efforts with excellent customer service at the counter and over the phone.
• Maintain organized, clean parts storage areas.
• Implement inventory control systems, cycle counts, and annual physical inventory.
• Assist with warranty parts returns and manufacturer claims.
• Train and supervise parts staff.
• Support goals for efficiency, profitability, and customer satisfaction.

Skills

Inventory management

Customer service

Leadership

Communication

Tools

Microsoft Office

Job description

About Oyster Harbors Marine: Oyster Harbors Marine is a premier full-service yacht dealership and marina committed to delivering the ultimate boating experience through exceptional service, premium brands, and a passionate, professional team. We proudly represent leading boat manufacturers including Albemarle, Everglades, Mag Bay, Regulator, Rossiter, Princess Yachts, Viking Yachts, Valhalla and Williams Jet Tenders.

Position Summary

We are seeking an organized, detail-oriented, and customer-focused Parts Department Supervisor to lead our Osterville parts operation. This role is responsible for managing all day-to-day parts department functions, including inventory control, procurement, customer service, and support for the service team and retail customers.

The ideal candidate will be a proactive team leader who can manage vendor relationships, streamline parts processes, and ensure a first-class customer experience consistent with Oyster Harbors Marine's core values.

Key Responsibilities

• Supervise and manage daily operations of the Parts Department.
• Maintain accurate inventory levels through forecasting, ordering, and inventory management software.
• Manage parts receiving, storage, and distribution for service technicians and retail customers.
• Develop strong relationships with vendors and manufacturers to secure best pricing, terms, and lead times.
• Provide parts support to the Service Department, ensuring timely and accurate parts delivery for customer repairs.
• Lead retail parts sales efforts, providing outstanding customer service at the parts counter and over the phone.
• Maintain organized and clean parts storage areas.
• Implement inventory control systems, cycle counts, and annual physical inventory.
• Assist with warranty parts returns and manufacturer claims.
• Train and supervise any parts department staff.
• Support company goals for operational efficiency, profitability, and customer satisfaction.

Requirements

Qualifications:

• Minimum 3 years of experience in a marine, automotive, or similar parts department leadership role preferred.
• Knowledge of boats, engines, marine systems, and parts is strongly preferred.
• Experience with marine manufacturers and vendors a plus.
• Strong organizational skills with attention to detail.
• Proficient with inventory management systems and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Must be a team player and possess a positive, proactive attitude.

Compensation & Benefits

• Competitive Salary Based On Experience
• Health, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off and Holidays
• Employee Discounts on Parts & Service
• Opportunity for Growth within a Leading Marine Organization

Join Our Team: At Oyster Harbors Marine, we are passionate about boating and committed to delivering the highest level of service to our customers. If you have the experience and drive to lead a dynamic Parts Department in a collaborative, customer-focused environment, we encourage you to apply.